New Job Alert – IT Account Manager – Technology Services

Location: South East (Hybrid working)

Salary: £48,000 – £51,000 + £4,000 car allowance | Commision Plan OTE £70,000 – £80,000

Hours: Full-time | Monday to Friday | Flexible hours

I’m recruiting on behalf of a growing technology provider looking for an experienced IT Account Manager to join their team. You’ll work closely with clients to support their Digital Transformation and deliver an excellent customer experience.

The Role:

You’ll be the trusted advisor for your client portfolio, building strong relationships and presenting detailed technology roadmaps during face-to-face meetings and Quarterly Business Reviews (QBRs). You’ll work alongside technical and solutions teams to spot new commercial opportunities, gather client feedback, and improve overall service delivery.

Key Responsibilities:

Conduct QBRs and face-to-face client meetings

Create and present detailed technology roadmaps with commercial insights

Communicate technology and company updates to clients clearly and confidently

Handle client account queries and proactively act on feedback

Collaborate with technical teams to provide accurate and up-to-date advice

Stay current with industry trends and product developments

✅ Essential (Must Have):

4+ years’ experience in IT Account Management or Customer Success, ideally within an MSP or similar environment

Strong technical knowledge of Microsoft 365, Azure, Windows Server, Antivirus, and security solutions (EDR, MFA, antispam)

Proven ability to engage and present to C-level stakeholders

Confident communicating complex technical concepts in a simple way

Ability to translate business goals into actionable technology roadmaps

Full UK driving licence and own car

⭐ Desirable:

Experience working within a technology services or MSP environment

Strong commercial awareness and track record hitting KPIs

If you’re interested in the role or know someone who might be please forward your most updated CV to zhinkinson@welovesalt.com

Alongside your CV can you please answer the below:

Application question(s): How many years experience do you have in IT Account Management? Tell us of a customer experience you were proud to deliver? Where are you based?

*Rates depend on experience and client requirements

Job InformationJob Reference: JO-2507-355192Salary: £48000.00 - £51000.00 per annumSalary per: annumJob Duration: Job Start Date: 01/09/2025Job Industries: TelecomsJob Locations: Greater LondonJob Types: Permanent