Who we are
We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.
We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.
Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.
Why Worldwide
We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!
What the Information Technology Department does at Worldwide
The IT department is made up of seasoned professionals united in one common goal: to keep Worldwide’s technical infrastructure operating at the highest levels for our employees and our customers. We are a global team comprised of numerous professionals including cyber security, artificial intelligence, IT helpdesk, application support, and more.
What you will do
Load Operating systems to Worldwide laptops using SCCM and other alternative tools
Maintain an accurate register of hardware and software assets both in stock and in use by Worldwide employees
Ensure that all equipment is correctly identified and tagged
Stay up-to-date with hardware and software changes that could impact the systems and their operation by Worldwide employees
Ship IT equipment to remote users and track shipments
Troubleshoot computer problems, and implement appropriate action/solutions
Support, examine, and repair computer systems, hardware, printers, and computer peripherals
Coordinate hardware repairs with the appropriate vendors
Follow up processes and procedures setup within the IT Support Department
Answer the helpdesk emails received from users
Help Worldwide employees set-up their equipment and troubleshoot any issues
Follow up on incidents and user requests and closure within SLA timeframes
Complete form processing/data entry in a timely and accurate manner
What you will bring to the role
Attention to detail is a must
Experience with setup, diagnostic and troubleshooting of laptops, workstations, printers, scanners, copiers, etc
Ghosting & synchronization software an advantage
Microsoft operating systems (MS Office 365) and other software applications such antivirus, remote support tools, Adobe, etc
Active Directory, Microsoft Exchange
Excellent interpersonal skills
Your experience
Excellent command of written/oral English (technical)
1 to 3+ years technical experience including extensive customer service experience
Excellent analytical and consultative/customer service
We love knowing that someone is going to have a better life because of the work we do.
To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.
Worldwide is an equal opportunity employer that is committed to enabling professionals from all backgrounds and experiences to succeed and, to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We know that when our employees feel appreciated and included, they can be more creative, innovative, and successful. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We provide equal employment opportunities to all employees and applicants regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, military status, or other class protected by applicable law.