Job Description:

ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $14.1 billion in 2019. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 45,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture. 

ITW Deltar Fasteners serves all the major OEMs and their tier suppliers with plastic fasteners totaling approximately $260M in revenues. Units include:  Frankfort, IL;  Chippewa Falls, WI and our Commercial Sales and Engineering in Troy, MI. 

The division drives profitability by leveraging its innovative solutions and application engineering.  In addition to ITW’s industry leading research and development capabilities, ITW Deltar Fasteners enhance our customers’ competitive advantage by:

Maintaining advanced engineering and manufacturing facilities in NA.Exchanging product, process and benchmarking information with sister units worldwide.Continually improving processes, material and designs to ensure every product exceeds customer specifications while providing unparalleled value

ITW’s internship program provides hands-on experience and professional development opportunities in high-growth, dynamic industries. Interns are encouraged to think and act like entrepreneurs, gaining real-world experience while working alongside experienced professionals. The IT Service Desk Intern will support end users by providing first-level technical assistance and troubleshooting, ensuring smooth daily operations.

Serve as the first point of contact for IT-related support via phone, email, web portal, or in-person.Process incoming Office 365 user administration requests, including provisioning and de-provisioning accounts.Perform hands-on troubleshooting of hardware and software issues, including installing/upgrading software and configuring systems.Maintain and update Active Directory and Office 365 user accounts.Use remote tools and diagnostic utilities to support end users effectively.Record, track, and document the service desk incident resolution process, ensuring accurate documentation of actions taken.Install and maintain antivirus software, ensuring virus definitions are up to date.Assist with routine maintenance of workstations, printers, and peripherals.Develop and update help sheets, FAQs, and training materials for end users.Identify areas for improvement in IT service operations and provide recommendations.

Qualifications

Currently pursuing a Bachelor’s degree in Computer Science, Information Technology, or a related field.Experience with Microsoft Office Suite and basic knowledge of Windows operating systems.Familiarity with Active Directory user maintenance and Office 365 administration.Ability to research and troubleshoot technical issues independently.Strong analytical skills and attention to detail.Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.Exceptional customer service skills and ability to build rapport with end users.Ability to work both independently and collaboratively in a team environment.Availability to work on-site five days a week with flexible hours.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.