Kforce has a client in Plantation, FL that is seeking an IT HR Systems Administrator. This is a hybrid role with on-site presence required 3 days per week. Responsibilities: * Serve as the first line of support for Team Member inquiries, resolving issues through inbound/outbound calls, ServiceNow tickets, and digital channels using HR systems knowledge and research * Deliver Tier 1 support across key HR service areas-benefits, payroll, leave management, and accommodations-leveraging platforms like UKG Pro WFM, Workday, and ServiceNow * Ensure data integrity, confidentiality, and compliance with federal, state, and local regulations, as well as internal IT security and HR policies * Identify and enhance key employee lifecycle touchpoints by collaborating with cross-functional teams to deliver seamless digital experiences * Analyze service trends and system feedback to recommend improvements to HR technologies, workflows, and knowledge base content * Create and maintain digital Standard Operating Procedures (SOPs), job aids, and system documentation to support scalable HR operations * Manage and audit digital records and documentation using enterprise content management tools * Contribute to HR technology projects, including system upgrades, integrations, and process automation initiatives