One of our major clients is seeking a detail-oriented and customer-focused IT Help Desk Technician who excels at solving technical issues while providing exceptional support. In this role, you'll serve as both the first and second point of contact for technical assistance, supporting and enhancing the Microsoft 365 environment, secure file management systems (Egnyte), Microsoft Teams Rooms, and local network infrastructure. If you're passionate about helping others and enjoy applying your knowledge of modern technology to real-world problems, this position is a great fit for you.
This is a direct hire opportunity reporting onsite to Des Plaines, IL with occasional travel to Chicago and Barrington.
Qualifications 3–5 years of experience in a Help Desk or IT support role, handling both Level 1 and Level 2 support issuesExcellent communication skills with a strong focus on customer service and user satisfactionProficient with Microsoft 365, Entra ID / Azure Active Directory, and IntuneHands-on experience supporting Microsoft Teams Room systemsSolid foundational knowledge of networking concepts, including IP addressing, DNS, DHCP, switches, and Wi-FiUnderstanding of cybersecurity best practices, including endpoint protection, multi-factor authentication (MFA), secure access, and patch managementExperience supporting Egnyte or similar cloud-based file-sharing platformsFamiliarity with hybrid IT environments and VPN setup/configurationExperience troubleshooting printers and peripheral devicesProficient with remote support tools such as TeamViewer, Quick Assist, AnyDesk, and NinjaRelevant certifications are a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)Previous experience working in hybrid or remote-first workplace settingsAbility to document procedures clearly and contribute to a centralized knowledge baseExperience working in the construction industry a plusThe candidate must have a car, as this position requires travel between location and the transportation of equipmentA valid driver’s license and proof of vehicle insurance will be requiredLegally authorized to work in the US without sponsorshipMust demonstrate a “can-do” attitudeWe focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.
Compensation Range:
$32-37/hr
What you get:
Our client is committed to providing a comprehensive, best-in-class benefits package that supports the physical, financial, and emotional well-being of their employees. Their offerings include:
Medical, dental, and vision insuranceLife and disability coverageGenerous 401(k) matchStudent loan repayment assistanceIn addition to paid holidays, vacation, and personal days, they also offer:
Fully paid medical and parental leaveAccess to mental health servicesAdditional wellness resources and support OverviewMOTIVATED…..make IT happen!
Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!
About Us:
Sentinel delivers solutions that can efficiently address a range of IT needs – from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today’s global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Lansing, and Grand Rapids, MI; Milwaukee, WI; and Denver, CO.
If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!
If you share our passion about what technology can do and want to be part of a top workplace environment – we’d like to have you join our team. Learn more at www.sentinel.com/careers.
As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.
Sentinel is proud to be an equal opportunity employer including disability and veterans. In accordance with Title VII and state regulations, all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, marital status, pregnancy, genetics, disability, military, veteran status or any other basis protected by law.
If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.
JFNDNP
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQsSoftware Powered by iCIMS
www.icims.com