Job title: IT Help Desk Analyst
Location: Upper McKinely Hill, Taguig City, Metro Manila
Experience: 1-3 years of Experience in IT Help Desk
Education: High School

Roles and Responsibilities:

Provide first-level support via calls, emails, and tickets with a goal of first-call resolution Troubleshoot wireless access points, printers, EMR, Adobe, HR apps, Microsoft rollouts, and more Perform SOP-based triaging and escalate complex issues to advanced teams Maintain and contribute to our knowledge base Deliver clear remote troubleshooting and guidance

Required Skills & Desired Skills

Must have 1 – 3 years of experience in technical service desk support in BPO Industry Must have Hands-on with Windows, Linux, and Mac OS Must have knowledge/experience of office tools, printers, scanners, network security & antivirus Strong problem-solving and multitasking skills Customer-focused with excellent communication skills Experience with Microsoft rollouts, EMR systems, Adobe products & HR apps Willingness to work in night-shift schedule Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)How many years of experience do you have as an IT Helpdesk/Service desk?(Required)1 – 22 – 4Above 4 yearsAre you willing to work on-site in McKinley, Taguig?(Required)YesNoAre you willing to work on a night shift?(Required)YesNoDo you have hands-on experience with Windows, Linux, and Mac OS?(Required)YesNoAttach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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