To Apply for this Job Click Here

Location: Hybrid King of Prussia - 3 days in office

Contract: 2+ months with likely to extend

Key Responsibilities:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Respond to tickets via phone, email, or in-person, and document resolutions

Diagnose and resolve basic technical issues, escalating more complex problems when needed

Assist in the setup, maintenance, and troubleshooting of desktops, laptops, printers, mobile devices, and other hardware

Support user account management in Active Directory and other enterprise tools

Perform routine maintenance, updates, and patching of systems

Maintain accurate records of service requests, solutions, and inventory

Requirements:

1+ year of experience in an IT help desk or technical support role

Familiarity with Windows and macOS environments

Basic understanding of networking concepts (IP, DNS, DHCP, VPN)

Experience with Microsoft 365, remote support tools, and ticketing systems (e.g., ServiceNow, Zendesk, etc.)

Excellent communication and customer service skills

Strong problem-solving abilities and attention to detail

Bonus Qualifications:

CompTIA A+, ITIL, or similar certifications

Experience with Active Directory

Exposure to MDM platforms like Intune or JAMF

T1425203-PHI_1753371485 To Apply for this Job Click Here