Responsibilities + Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware. + Routine maintenance of the HW and SW according to agreed plans. + Perform minor software and minor hardware repairs. + Diagnosing errors, troubleshoot & maintain network connections or any other computer systems. + Maintain inventory of all IT equipment. + Handle all documentation for hardware and software, maintenance and problem resolutions. + Properly escalate unresolved queries to the next level of support or external consultant. + Manage PC setup and deployment for new employees using standard hardware, images and software + Maintain network servers such as file servers, AD, Print server....etc + Support LANs, WANs, network segments, Internet, and intranet systems. Job Requirements + BC. S in Computer Science or a related discipline + Experience:1-2 Years’ experience + Familiar with applications and software + Excellent communication skills + Multitasking + Excellent user of MS office applications + Knowledge in networking (VPN, virtualization, and firewall) “Mandatory” + Knowledge in switches and routers “Mandatory” + Knowledge in servers and storage (Dell, HP, IBM …. etc) + Knowledge in VMware + CCNA & MCSE knowledge Powered by JazzHR