Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.
Your Role:
You will be the key point of contact for the administration and management of IT End-User Services (EUS) in Italy, ensuring effective support for approximately 1,700 users across multiple sites. Your core responsibility is to oversee the outsourcing contract, actively monitoring all services both front-office and back-office to ensure they meet established Service Level Agreements (SLAs). You will manage local and international vendors, strategically controlling the budget for all IT expenses and investments. By analyzing service data, you will identify opportunities for improvement and implement corrective actions. You will also be responsible for corporate process governance, liaising with auditors, and managing all reporting and communication with stakeholders.
Who You Are:Belonging to L.68/99 (Art. 1 / 18).
Degree in Management Engineering is required.
Significant multi-year experience managing structured services in a complex organization, preferably a large-scale multinational.
Proven track record of managing outsourcing contracts, vendors, and budgets.
Confident with quality systems and corporate governance processes.
Excellent data analysis skills with the ability to identify areas for improvement.
Fluent in both written and spoken English, Italian is required.
Strong communication and interpersonal skills, allowing you to effectively interact with stakeholders at all levels.
Prior experience in the pharmaceutical sector is a plus.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!