Own ERP system lifecycle management, including configurations, upgrades, customizations, and integrations in collaboration with various teamsCollaborate with internal business units, project teams, A&R, security, and network teams to optimize ERP processes and ensure compliance with operational and security policies.Drive ERP-related projects and act as subject matter expert to support system enhancements and new implementations.Manage ERP incidents, problem resolution, change requests, and ensure alignment with ITIL operational standards.Lead and mentor the ERP support and operations team to achieve performance, SLA targets, and continuous service improvement.Develop and maintain ERP performance monitoring, reporting, and capacity planning.Coordinate with outsourcing vendors and internal IT teams to ensure timely delivery of ERPManage ERP integrations with other business systems and network infrastructure ensuring data integrity and operational efficiency.Analyze and map key business processes to ensure ERP supports operational requirements optimally.Act as ERP subject matter expert to internal teams and external partners during projects or operational changes.Facilitate communication and alignment among stakeholders regarding ERP performance and changes.Lead, mentor, and develop the ERP support and operations team to drive service excellence.Manage relationships with outsourcing vendors and internal IT teams to ensure delivery of agreed SLAs and continuous service improvements.Provide training and guidance to business users and support teams on ERP functionalities and best practices in collaboration with related teamsEnsure ERP system security compliance in collaboration with the security team.Maintain proper documentation of ERP processes, configurations, and changes.Drive continuous improvement initiatives for ERP management aligned with industry standards and organizational goals.