Location: Australia (Sydney) 

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic IT Engineer to contribute to the success of our rapidly growing business.

As a IT Engineer, you will:

Provide first-line technical support for Corp internal users across hardware, software, and system-related issues. Install, configure, and maintain desktops, laptops, printers, and peripheral devices. Support common operating systems (Windows, macOS) and productivity tools (e.g., Microsoft Office, Teams, Zoom). Manage user accounts and access rights in systems such as Active Directory, NAS File server, VPN Client, and Email. Handle new employee onboarding by preparing and setting up Corp IT standard and Corp access. Maintain and update IT asset inventory, including device assignment, transfers, and decommissioning. Perform basic network troubleshooting (e.g., connectivity, Wi-Fi, switches, patch panels). Manage and resolve support tickets using Jira Service Management, ensuring timely updates, and resolution according to SLA. Maintain, monitor video conferencing systems (Teams Rooms and Zoom room) including troubleshot varies issues. Assist in executing IT operational tasks and support internal IT projects as assigned.

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

3+ years of hands-on experience in IT support roles. Experience with Proficiency with Windows and macOS platforms. Familiar with Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive). Basic understanding of networking concepts (TCP/IP, LAN, DNS, VPN). Experience with remote support and ticketing tools (Jira, GoToAssist). Knowledge of endpoint security and data protection best practices. Strong troubleshooting and problem-solving skills. Excellent interpersonal and communication abilities. Able to work independently and as part of a team. experience in supporting users in a multinational or enterprise-scale environment. Self-motivated with attention to detail and a problem-solving mindset. Relevant certifications (e.g., CompTIA A+, Network+, MCSA, CCNA and Fortinet certificates as plus) Bachelor's degree or above in Information Technology, Computer Science, or related fields.

Why join us?

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

 

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

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