Returning Candidate? Log back in! IT Engineer - Plano, TX | PAM Health Corporate Location US-TX-Plano ID 2025-69970 Category Information Technology Position Type Full-Time Overview

PAM Health is seeking a highly motivated and skilled Mid-Level IT Engineer to join our growing team. This role is crucial in ensuring the smooth and efficient operation of our IT operations and infrastructure while also playing a key part in the implementation of new technologies and systems. The ideal candidate will possess a strong technical foundation, excellent problem-solving abilities, and a proactive approach to maintaining and improving our IT environment. This position requires a blend of operational expertise, end-user support skills utilizing ITIL processes, and hands-on implementation experience with a focus on modern endpoint management and strong communication skills.

Responsibilities Provide day-to-day operational support for critical IT systems, including infrastructure, (servers, storage, applications and endpoints.)Troubleshoot and resolve technical issues in a timely and effective manner, escalating complex problems as needed.Participate in the planning, testing, and implementation of new IT infrastructure and solutions, including Virtual Desktop Infrastructure (VDI) environments.Assist in the configuration, maintenance, and monitoring of IT systems to ensure optimal performance and availability.Contribute to the development and maintenance of technical documentation, including standard operating procedures (SOPs) and knowledge base articles.Collaborate with other IT team members and departments to support business needs and projects.Perform regular system maintenance tasks, such as patching, upgrades, and backups.Monitor system performance and identify potential bottlenecks or areas for improvement.Ensure adherence to security policies and best practices, including endpoint protection measures.Participate in on-call rotation for after-hours support as required.Stay up to date with emerging technologies and industry trends.Provide end-user support following ITIL processes for incidents, problems, and change management.Manage and maintain end-user computing devices, including laptops, desktops, and mobile devices.Administer and support Virtual Desktop Infrastructure (VDI) environments.Perform IT asset management tasks, including tracking hardware and software inventory.Utilize tools like Microsoft Intune and Entra ID (Azure AD) for device management and user authentication.Conduct IT asset discovery to maintain an accurate inventory of IT resources.Identify opportunities for and implement IT automation to streamline routine tasks.Manage and maintain endpoint protection solutions to safeguard company assets. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.  Minimum of 3-5 years of experience in an IT support or engineering role.Solid understanding of core IT infrastructure components, including:Windows and/or Linux server operating systems.Networking concepts (TCP/IP, DNS, DHCP, VPN).Storage solutions (SAN, NAS).Virtualization technologies (e.g., VMware, Hyper-V).Cloud platforms (e.g., AWS, Azure, GCP) is a plus.Experience supporting and managing Virtual Desktop Infrastructure (VDI) environments.Experience with scripting languages (e.g., PowerShell, Python, Bash) is desirable.Familiarity with monitoring and alerting tools.Strong analytical and problem-solving skills with a methodical approach to troubleshooting.Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.   Ability to work independently and as part of a team.  Strong organizational skills and attention to detail.Relevant certifications (e.g., CompTIA Server+, Network+, Security+, Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator – Associate, ITIL certifications) are a plus.Demonstrated experience using ITIL processes for end-user support.Experience managing and maintaining end-user devices.Hands-on experience with Microsoft Intune and Entra ID (Azure AD).Familiarity with IT asset management principles and tools.Experience with IT asset discovery methods.Basic understanding of IT automation concepts and tools.Experience with endpoint protection solutions.

Preferred Qualifications:

Experience with specific industry-related software or systems.Deeper knowledge of ITIL framework.Experience implementing and managing IT automation workflows. Options ApplyApplySubmit a ReferralRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Application FAQs

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