Kforce has a client that is seeking an IT Engineer IV in Reston, VA. Summary: In this role, you will provide an expert level of incident management support for response, triage and impact mitigation of technology incidents. The team is the command center for all impacting incidents. The key objective of the team is to prevent, contain and limit the duration of all production incidents to reduce the impact on FannieMae's business deliverables. The incident management function is to manage incidents to resolution in a 24/7/365 environment using the Fannie Mae incident management processes. Duties: * Lead the resolution of high priority and complex incidents * Prioritize steps for quick recovery to minimize business impact to operations; This includes using all of the available tools to find the root cause and then drive a quick resolution, either permanent or workaround, to ensure the business is back to normal operations * Troubleshoot the incidents and identify root cause quickly using operations, wire data analytics, application performance management and event correlation monitoring tools * Act as primary point of contact to management and stakeholders during business impacting incidents * Partnering with the Correction of Errors team, drive the root cause analysis, lessons learned and implementation of enhancements for all ECC communicated incidents * Collaborate with other teams to enhance proactive monitoring and observability tools and processes * Provide reporting and analysis on business impacting incident trends and impacts * Provide enhancement suggestions from those trends and present to management for prioritization and implementation; Lead the implementation of approved enhancements * Ensure appropriate functional and management escalation takes place as per the standards and procedures * Influence other technical teams on the calls and articulate troubleshooting steps effectively