**About Us** **Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.** **Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.** **But the heartbeat of SHI is our employees – all 6,000 of them.** **If you join our team, you’ll enjoy:** + **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.** + **Continuous professional growth and leadership opportunities.** + **Health, wellness, and financial benefits to offer peace of mind to you and your family.** + **World-class facilities and the technology you need to thrive – in our offices or yours.** **Job Summary** The IT Engineer - End User Devices is responsible for delivering support, maintenance, and innovative solutions to an enterprise end-user computer environment. This position will focus on maintaining standards-based desktop hardware architecture and application portfolios and the design, deployment, and maintenance of integrated Windows, Mac and Mobile device solutions. **Role Description** + Manage integrations with multiple platforms and applications. + Utilize and manage the latest enterprise provisioning solutions and desktop management and automation tools from Microsoft and Apple. + Maintain, package, and deploy application source files for all approved end user applications. + Experience with DaaS solutions such as Windows 365 Cloud PC + Perform tier 3 troubleshooting for complex issues such as incompatibility and manufacturer change. + Collaborate with various technical departments to evaluate, test, and integrate upgrades to desktop operating systems, support software, and applications. + Cross-train peers on desktop support and engineering methodologies + Responsible for Public and Private KB documentation and knowledge transfer of desktop-based tools, services, and troubleshooting. + Responsible for documentation and knowledge transfer of desktop-based tools and services to Tier 1 and 2 personnel + Work closely with security and threat management to assist in mitigating continual vulnerabilities. **Behaviors and Competencies** + Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience. + Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. + Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions. + Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. + Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences. + Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections. + Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities. + Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions. + Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions. + Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions. **Skill Level Requirements** + Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels. - Intermediate + Expertise in leveraging cloud-based platforms and services to build, deploy, and manage applications and data on the internet - Intermediate + Experience in managing and maintaining computer systems and networks to ensure optimal performance and security. - Intermediate + Familiarity with tools such as Puppet, KernelCare, Tenable, and/or Tanium for automating and managing cloud environments. - Intermediate + Understanding of directory services such as Active Directory and LDAP for efficient user and resource management. - Intermediate + Ability to implement and manage DevOps practices, including continuous integration, continuous delivery, infrastructure as code, and monitoring to enhance the collaboration between development and operations teams preferred - Intermediate **Other Requirements** + Completed Bachelor's Degree in Computer Science or a related field, or relevant work experience required + 2-4 years of experience with scripting and automation; Bash, Python, PowerShell preferred + 2-4 years of experience managing and troubleshooting Windows and Linux operating systems The estimated annual pay range for this position is $80,000 -140,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status