IT engineer **General Information** Req # WD00085136 Career area: Information Technology Country/Region: Malaysia State: Selangor City: Petaling Jaya Date: Thursday, July 24, 2025 Working time: Full-time **Additional Locations** : * Malaysia - Kuala Lumpur - Kuala Lumpur * Malaysia - Selangor - Klang * Malaysia - Selangor - Petaling Jaya * Malaysia - Selangor - Selangor Darul Ehsan **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Position Overview** Deliver standardized frontline IT support services in compliance with corporate IT service management processes (ITIL). Maintaining corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance, ensure efficient and compliant daily operations. This role also support Operation and maintenance of application-development platforms—including Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform—as well as xCloud service platforms such as xCloud Service Console and Automation Working Platform (AWP).Responsibilities cover service-request handling, daily inspections, alert and monitoring triage, incident resolution, change management, configuration management, and service reporting. Receive work orders, e-mails, or instant messages from IT users, BU users, the monitoring center, and Level 2 teams; respond via e-mail or message, create tickets, and manage the full ticket life cycle—response, update, escalation, and closure. **Core Responsibilities** 1. User Support o Resolve employee endpoint issues per SOPs (hardware failures/software installation/account access) o Deploy and configure office equipment (Windows/macOS/mobile devices) o Respond to service desk tickets within 20 minutes (initial response) 2. System Maintenance o Perform basic server health checks (CPU/memory/disk space) o Assist in patch deployment and backup operations (following change management processes) o Maintain IT asset database (devices/licenses/IP addresses) 3. Process Execution o Document and escalate incidents per established procedures o Update knowledge base articles (FAQs/solution repository) o Execute security compliance tasks (password policy enforcement/antivirus scans) 4. Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform Operation o Ensure the stable operation of the company’s Kubernetes clusters and be able to quickly locate and resolve production issues. o Maintain and upgrade Kubernetes core components to improve the stability and operational efficiency of large-scale container clusters. o Maintain and optimize services in the Kubernetes ecosystem, including container networking, image management, and observability. o Provide day-to-day business support and on-call duty to guarantee service availability and user experience. **Qualifications & Experience** Mandatory Requirements • Degree in Computer Science/related field • Proficiency in OS maintenance (Windows 10+/macOS) • Understanding of TCP/IP fundamentals (IP/DNS/VLAN) • Ability to strictly follow documented procedures • Deep knowledge of Kubernetes concepts and architecture; hands-on experience in optimizing and troubleshooting specific components. • Familiar with Docker/containerd and underlying OS technologies (container networking, cgroups, CFS, etc.). • Strong automation mindset; able to automate operations with Python, Shell, or Golang. • Strong analytical and problem-solving skills; good at summarizing and writing technical documentation. **Preferred Qualifications** • Candidates with Fluent Mandarin speaking are preferred. • ITIL V4 Foundation certification • Service desk or desktop support internship experience • Skillful scripting skills (Batch/Bash) • Practical experience or internships involving Oracle/MySQL/Milvus/Elasticsearch preferred • Relevant certifications (MySQL OCP/) are a plus **Additional Locations** : * Malaysia - Kuala Lumpur - Kuala Lumpur * Malaysia - Selangor - Klang * Malaysia - Selangor - Petaling Jaya * Malaysia - Selangor - Selangor Darul Ehsan * Malaysia * Malaysia - Kuala Lumpur , * Malaysia - Selangor * Malaysia - Kuala Lumpur - Kuala Lumpur , * Malaysia - Selangor - Klang , * Malaysia - Selangor - Petaling Jaya , * Malaysia - Selangor - Selangor Darul Ehsan