Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements
Position Overview
Deliver standardized frontline IT support services in compliance with corporate IT service management processes (ITIL). Maintaining corporate IT infrastructure and end-user systems while performing basic operational tasks under engineers' guidance, ensure efficient and compliant daily operations.
This role also support Operation and maintenance of application-development platforms—including Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform—as well as xCloud service platforms such as xCloud Service Console and Automation Working Platform (AWP).Responsibilities cover service-request handling, daily inspections, alert and monitoring triage, incident resolution, change management, configuration management, and service reporting. Receive work orders, e-mails, or instant messages from IT users, BU users, the monitoring center, and Level 2 teams; respond via e-mail or message, create tickets, and manage the full ticket life cycle—response, update, escalation, and closure.
Core Responsibilities
1. User Support
o Resolve employee endpoint issues per SOPs (hardware failures/software installation/account access)
o Deploy and configure office equipment (Windows/macOS/mobile devices)
o Respond to service desk tickets within 20 minutes (initial response)
2. System Maintenance
o Perform basic server health checks (CPU/memory/disk space)
o Assist in patch deployment and backup operations (following change management processes)
o Maintain IT asset database (devices/licenses/IP addresses)
3. Process Execution
o Document and escalate incidents per established procedures
o Update knowledge base articles (FAQs/solution repository)
o Execute security compliance tasks (password policy enforcement/antivirus scans)
4. Earth Platform, Lenovo MicroService Platform (LMP), and DevOps Platform Operation
o Ensure the stable operation of the company’s Kubernetes clusters and be able to quickly locate and resolve production issues.
o Maintain and upgrade Kubernetes core components to improve the stability and operational efficiency of large-scale container clusters.
o Maintain and optimize services in the Kubernetes ecosystem, including container networking, image management, and observability.
o Provide day-to-day business support and on-call duty to guarantee service availability and user experience.
Qualifications & Experience
Mandatory Requirements
• Degree in Computer Science/related field
• Proficiency in OS maintenance (Windows 10+/macOS)
• Understanding of TCP/IP fundamentals (IP/DNS/VLAN)
• Ability to strictly follow documented procedures
• Deep knowledge of Kubernetes concepts and architecture; hands-on experience in optimizing and troubleshooting specific components.
• Familiar with Docker/containerd and underlying OS technologies (container networking, cgroups, CFS, etc.).
• Strong automation mindset; able to automate operations with Python, Shell, or Golang.
• Strong analytical and problem-solving skills; good at summarizing and writing technical documentation.
Preferred Qualifications
• Candidates with Fluent Mandarin speaking are preferred.
• ITIL V4 Foundation certification
• Service desk or desktop support internship experience
• Skillful scripting skills (Batch/Bash)
• Practical experience or internships involving Oracle/MySQL/Milvus/Elasticsearch preferred
• Relevant certifications (MySQL OCP/) are a plus