The opportunity

Delaware North is hiring a Technology Operations Lead to join our team at Kennedy Space Center. As an IT Engineer, you will support and maintain all technology-related software and hardware, service an appointed region addressing infrastructure, solution support, service requests, and incident tickets. Additionally, you'll ensure compliance with enterprise technology policies, coordinate project requests, and deliver on operational tasks.

Pay $0.00 - $ / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Serve as the administrator of all systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access.Implement or guide the implementation of technology solutions for the operation ensuring consistency with overall technology standards, strategy, and operational requirements.Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.Assist in training current and new associates on proper procedures, regulations, and expectations.Manage and participate in corporate IT projects, providing technical expertise and support throughout the project lifecycle. Work closely with cross-functional departments and external vendors to ensure project objectives are met on time, within scope, and budget. Assist in project planning, implementation, coordination, and issue resolution to drive successful project delivery.Provide expert technical support for Point-of-Sale (POS) systems, ensuring they are operational and effectively meeting business requirements.Coordinate and provide IT support for special events and rocket launches, ensuring technology is set up and functions correctly.

More about youBachelor's degree in IT, Computer Science, or related field preferred, or equivalent experience.Minimum 5 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.Support out network infrastructure to insure optimal performance, security and reliability.Performance changes and udates to cisco switch.Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences.Experience and knowledge of information security.Skilled in critical thinking, troubleshooting, written and oral communication, and customer-centric approaches.Knowledge required of virtualization technologies, enterprise storage technologies, load balancers, Windows Server OS, Enterprise backup solutions, Lifecycle Management, and performance monitoring tools and remediation.Must be able to work on days, nights, weekends, and holidays based on event schedules.Who we are

Delaware North is the food and beverage, and retail partner at The Kennedy Space Center Visitor Complex since dating back to 1995. The Kennedy Space Center Visitor Complex is the visitor center at NASA's Kennedy Space Center in Florida. It features exhibits and displays, historic spacecraft and memorabilia, shows, educational camps and programs, two IMAX theaters, and a range of bus tours.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.