Orlando, FL, USA
8 days ago
IT Endpoint Systems Administrator
Kforce has a client in Orlando, FL that is seeking an IT Endpoint Systems Administrator responsible for supporting Endpoint Management to include laptop, desktop, and user mobile devices. Responsibilities: * Administer the Client Management System for system deployment, provisioning, and lifecycle management; This includes monthly patch management targeting workstations across the enterprise, security vulnerability remediation, OS images creation, software packaging, and software development * Administer the Mobile Device Management System to manage mobile devices, and the security of the data on those devices; Schedule work so that employees stay productive * Assist in the resolution of support issues and bring a high level of service satisfaction to end users * Identify, diagnose, resolve and communicate IT issues for end users * Utilize Client Management System to build out standardized system deployments, create computer images, manage software delivery and deploy patches * Utilize Mobile Device Management System for deploying, securing, monitoring, integrating and managing mobile devices * Assist with user rollout and new mobile device registrations, configure and test new MDM features, maintain MDM system with health checks, retire inactive devices, and confirm removal of out of compliance devices * Perform software license audits to confirm software product licensing compliance Assign users and computers to proper groups in Active Directory * Perform installation, configuration, and support of the Authority's workstation software * Monitor and track incidents and trouble calls in ticketing system in support of the problem management process; Recognize high priority tickets and take action within the expected response time * Monitor escalations from the IT Service Center and confirm that client support requests are completed and closure is achieved
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