**Date Posted:** 2025-06-25 **Country:** United States of America **Location:** TX190: 2501 West University, McKinney 2501 West University , McKinney, TX, 75070 USA **Position Role Type:** Hybrid **U.S. Citizen, U.S. Person, or Immigration Status Requirements:** Active and transferable U.S. government issued security clearance is required prior to start date.​ U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance​ **Security Clearance:** DoD Clearance: Secret **IT/Digital Infrastructure Service Delivery Lead, Associate Director (P6)** **Raytheon Digital Technology (DT)** **Digital Business Technology Solutions CIO Team (DT Infrastructure)** **Hybrid Role type** **Multiple US locations (Major Raytheon US Sites)** **Multiple positions open** At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. **Summary of Role:** Service Delivery Leads (SDLs) are responsible for managing a suite of infrastructure products and services that directly impact business unit operations and the end-user experience. SDLs serve as the primary connection between RTX Corporate DT Enterprise Services (ES) Infrastructure delivery teams and Raytheon Business Unit (BU) stakeholders, ensuring that business requirements are reflected in service design, feature implementation, and operational support. This role is accountable for driving continuous improvement across service delivery processes, with a focus on reliability, usability, and customer value. SDLs manage cross-functional delivery teams, guide the implementation of technical enhancements, and champion Agile-aligned practices across their domain. They are ambassadors of customer experience and business outcome realization. SDL's work across a complex matrixed environment to drive results with their peers and other stakeholders to optimize and standardize Digital Infrastructure Service Delivery **What You Will Do:** + Serve as the voice of the BU in ES Infrastructure delivery processes, translating operational requirements into user-centric infrastructure solutions + Act as a customer advocate in design and delivery discussions, ensuring infrastructure solutions reflect real-world use cases and friction points + Ensure that delivered services meet intended business outcomes and continuously evolve to support changing user needs + Influence and coordinate cross-functional teams to ensure timely, aligned service delivery across technical domains + Manage end-to-end implementation and continuous improvement of infrastructure services in areas such as collaboration, network, or compute + Collaborate with business and digital stakeholders to design, configure, and enhance infrastructure product features + Partner with ES Infrastructure product and platform teams to align service delivery with customer expectations and enterprise standards + Lead service development and configuration activities, from initial requirement gathering through implementation and sustainment + Oversee service optimization through automation, tooling, and process improvement + Monitor and improve performance against Service Level Agreements (SLAs) + Conduct regular reviews of service health, user experience, and delivery metrics; recommend and implement enhancements + Contribute to product planning cycles by bringing forward BU service needs and delivery considerations, including resourcing, sequencing, and operational impacts **Qualifications You Must Have:** + Role typically requires a bachelor’s degree with 12 years relevant experience, an advanced degree with 10 years’ experience, and in lieu of degree, 16 years of relevant experience will be considered. + Experience in IT service delivery, infrastructure operations, or IT business technology roles + Experience with team leadership or with management on technical projects/programs. + Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance **Qualifications We Prefer:** + Strong understanding of infrastructure delivery, user experience principles, and operational support models. + **Experience supporting enterprise users or business units in a complex, matrixed organization** + Familiarity with Agile delivery practices or product operating models preferred + Relevant certifications such as ITIL Foundation, CORE Apprentice/Champion, or SAFe certification are a plus + Ability to translate business or user requirements into service features and delivery plans + Experience with automation, process optimization, or service improvement initiatives + Experience working with outsourced service providers and or an internal shared services team + Effective cross-functional communication and stakeholder management skills + Knowledge of service delivery metrics, SLAs, and enterprise performance reporting + Ability to coach and support team members in adopting product-oriented mindsets and continuous improvement practices. **What We Offer** + Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation. + Relocation Eligibility/Location – This will be a Hybrid role type, that must be located near one of the major US Domestic Locations for Raytheon, and we are open to any Raytheon US locations as space and business case allows: + US Northeast: Woburn, MA; Tewksbury, MA, Andover, MA, Marlborough, MA, Pelham, NH, or Portsmouth RI + Tucson, AZ + McKinney or Richardson, TX + El Segundo, CA + Huntsville, AL + Northern VA/DC (DMV) + Aurora CO + Relocation support will be available to the applicant as needed to move to one of the preferred locations as business need dictates. If you live near one of the listed US sites, relocation will not be necessary/provided. Occasional Business travel may be necessary to our US Domestic Locations beyond the assigned work location. + Please consider the following role type definition as you apply for this role. + Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. The ratio of time working onsite will be determined in partnership with your leader. We expect the selected applicants to be onsite 3 days per week on average. Clearance Information: This position requires security clearance that is active and current (US DoD Secret). **DCSA Consolidated Adjudication Services (DCSA CAS)** , an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: https://www.state.gov/m/ds/clearances/c10978.htm The salary range for this role is 147,000 USD - 295,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. _RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act._ **Privacy Policy and Terms:** Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.