Our work matters. We help people get the medicine they need to feel better and live well.  We do not lose sight of that. It fuels our passion and drives every decision we make.

Job Posting Title

IT Desktop Support Technician Onsite in Eagan, MNJob Description

THIS ROLE IS ONSITE IN EAGAN, MINNESOTA

The IT Desktop Support Technician will provide end user support to internal stakeholders. This position will follow and document procedure and manage incidents and tasks to resolution or escalate if needed. This position is responsible for keeping current on technologies in order to provide effective support for the desktop environment.

Responsibilities

Provide level II desktop support of PC equipment including laptops, desktops, virtual machines, software, printers, mobile devices and peripherals by troubleshooting and resolving standard technical problems; document, track and monitor incidents and work orders per set service level agreement standards; and provide timely feedback to customers during and upon resolutionProvide level II support of Microsoft suite of products including M365 & Windows OSPerform Desktop/Laptop Imaging and application installations in accordance with policies and standardsMaintain inventory of assetsOther duties as assigned

Minimum Qualifications

High school diploma from an accredited school or equivalent GED1 years of experience providing desktop hardware, desktop application or operating system software supportMust be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

Strong written and verbal communication skillsExcellent customer service skillsStrong organizational skills with attention to detailExcellent interpersonal and time management skills

Preferred Qualifications

PBM/health care environment experienceIT Customer Service experienceTicket tracking system experience

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

 

Potential pay for this position ranges from $25.48 - $40.87 based on experience and skills.

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.   

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.