CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Desktop Support/Field Services Support. Type: Contract Job Title: IT Desktop Support / Field Services Support Location: Hemlock, MI Candidates must be able to commute and work onsite in Hemlock, MI Pay Rate: Based on experience Work Hours: M-F 8am–5pm Education: High school diploma required; Associate’s degree preferred Description The selected candidate will provide frontline technical support for end users, performing troubleshooting, imaging, deployment, hardware/software installations, and other hands-on IT support duties. This position requires the ability to work independently, manage time effectively, and interact professionally with users and IT stakeholders. Requirements • 1–2 years of desktop support experience • Ability to work independently with minimal supervision • Strong customer service and troubleshooting skills • Excellent communication and interpersonal skills • Proficient in time management and task prioritization • Must be a self-starter and able to work effectively in a team environment Required Qualifications Education • High school diploma required • Associate’s degree preferred Qualifications • Active Directory administration experience • Limited support for corporate mobile devices • Experience with Microsoft and third-party cloud applications • Troubleshooting Cisco VPN connectivity • Remediation and prevention of antivirus threats • Support for remote connection and remote tools utilization • Imaging and deployment of Microsoft workstations • Asset lifecycle management experience • Familiarity with multiple browsers (Edge, Chrome, etc.) • Installation and configuration of software packages and security tools • Troubleshooting and installing printers, including ink replacement • Occasional support for Mac OS and Mac hardware • Handling end user equipment moves (disconnect/reconnect) • Troubleshooting, diagnosing, and resolving technology and process-related issues • Collaboration with media team, corporate events, and IT for meeting support • Ticket assignment/escalation to appropriate support teams • Escorting IT vendors when necessary • Documentation and records management • Training new hires and providing conference room support • Flexibility to shift priorities quickly • Maintain confidentiality and handle business matters discreetly • Provide remote and onsite technical assistance, including smart hands tasks Additional Information • No third party resumes will be accepted • Drug testing and/or other employment-related inquiries may be conducted • CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws • All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors) • CTG is an Equal Employment Opportunity employer • CTG is an E-Verify Company To be considered for this opportunity, please apply directly through our website by clicking the link below or email your Word version resume and salary expectations to Anisha.Muralidhar@ctg.com. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.