IT Delivery Manager - POS Support
Publix
Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.
Join Publix Technology - Where Innovation Meets Impact
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.
Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership.
Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs - build the future of technology for Publix.
Join the POS Support and Release Management team! As a Support Manager, you’ll lead efforts to ensure the stability and performance of our Point of Sale (POS) systems across the enterprise. You’ll collaborate with development, QA, infrastructure, and vendor teams to resolve issues, implement enhancements, and drive automation that improves efficiency and consistency. This role also includes managing release activities, support governance, and team operations, while fostering a collaborative and high-performing environment. Your leadership will help align support processes with business expectations and deliver reliable service to our stores.
Responsibilities:Provide third-level support for Point of Sale (POS) applications, ensuring timely resolution of complex issuesMonitor production environment to maintain system efficiency, accuracy, and stabilityLead 24/7 on-call support coverage for all POS systems, coordinating rapid response to critical incidentsCollaborate with development, QA, infrastructure, and vendor teams to implement fixes and enhancements in productionIdentify and implement automation solutions to proactively detect and resolve production issuesManage release activities, including certification, overnight deploymentsOversee support governance, ensuring defect resolution, readiness procedures, and escalation protocols are followedDevelop and maintain support tools for gathering production metrics and diagnosticsPerform human resource management duties, including hiring, training, performance reviews, and career developmentFoster strong relationships with business customers and IS managers to align support processes with service expectations
Join Publix Technology - Where Innovation Meets Impact
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is powered by a dynamic technology team of 2,100+ associates. We deliver modern, cutting-edge solutions to 1,400+ stores and over 200,000 internal team members across 8 states.
Whether you're passionate about IT security, platform engineering, architecture, software development, or infrastructure, we offer exciting career paths at every level - from internships to technical leadership.
Be part of a Fortune “100 Best Companies to Work For” and help us build more than just great subs - build the future of technology for Publix.
Join the POS Support and Release Management team! As a Support Manager, you’ll lead efforts to ensure the stability and performance of our Point of Sale (POS) systems across the enterprise. You’ll collaborate with development, QA, infrastructure, and vendor teams to resolve issues, implement enhancements, and drive automation that improves efficiency and consistency. This role also includes managing release activities, support governance, and team operations, while fostering a collaborative and high-performing environment. Your leadership will help align support processes with business expectations and deliver reliable service to our stores.
Responsibilities:Provide third-level support for Point of Sale (POS) applications, ensuring timely resolution of complex issuesMonitor production environment to maintain system efficiency, accuracy, and stabilityLead 24/7 on-call support coverage for all POS systems, coordinating rapid response to critical incidentsCollaborate with development, QA, infrastructure, and vendor teams to implement fixes and enhancements in productionIdentify and implement automation solutions to proactively detect and resolve production issuesManage release activities, including certification, overnight deploymentsOversee support governance, ensuring defect resolution, readiness procedures, and escalation protocols are followedDevelop and maintain support tools for gathering production metrics and diagnosticsPerform human resource management duties, including hiring, training, performance reviews, and career developmentFoster strong relationships with business customers and IS managers to align support processes with service expectations
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