Title:

IT Customer Support Analyst

Program Summary:

KBR’s Defense and Technology Solutions (DTS) business unit delivers comprehensive engineering and technical solutions across the full lifecycle of military systems including on land, at sea, in the air, and in space. By integrating emerging technologies with deep platform expertise, KBR enhances mission effectiveness on a global scale. With strengths in digital engineering; research, development, test and evaluation (RDT&E); cyber; AI; modeling and simulation; and rapid prototyping, KBR delivers innovative solutions that drive defense and security advancements.

Job Summary:

KBR is seeking an IT Computer Support Analyst to join our team. This position supports the NAVAIR PMA-231 Advanced Hawkeye Command and Control platform office. This position requires on site presence. Remote or Tele-Work is not available.

Roles and Responsibilities:

Provides NMCI IT expertise to PMA-231 through discretion and strategic decision-making.

Provides solutions to questions, procedures, transactions, system status, interaction with network services and application developers to restore service, usability, and identify problems.

Provide NMCI computer, peripheral and network troubleshooting, hardware/software ordering, deliver completeness reporting, customer assistance, Move/Add/Change (MAC).

Request, maintain and provide users with new accounts and assets.

Create and maintain employee and seat order data including profiles for new employees, ordering new seats, transferring assets, and terminating seats as required.

Pre-validate SAAR-N documents and ensure submission to the appropriate team.

Provide administrative guidance to customers by ordering and maintaining government cell phones.

Provide administrative guidance and troubleshooting for the following: Navy/ Marine Corps Intranet (NMCI), Nautilus system, Phone, IPads, classified systems networks, unclassified and classified printers and plotters, TVs, Global Video Service (GVS), and network drops.

Configure and use teleconferencing equipment to provide appropriate classification levels.

Work with Competency/ Group Manager and financial approvers to proactively monitor all IT related competency requirements to ensure appropriate funding is in place.

Provide latest information to user regarding NMCI issues that may affect interaction with NMCI network and/or their respectively assigned systems.

Respond to Data Calls in a timely and efficient manner.

Attend required meetings such as the Executive Leadership Team Meetings, All-Hands Meetings, NMCI Roundtable, and NAVAIR POC meetings.

Basic Qualifications:

Bachelor’s Degree OR an Associate degree plus two (2) years additional work experience may be substituted for a bachelor’s degree OR Four (4) years additional work experience may be substituted for a bachelor’s degree.

Must have 3 to 10 years of experience performing duties listed in the roles and responsibilities.

NMCI user support experience.

Must have a current Secret Clearance with a Single Scope Background Investigation (SSBI) completed within the last 5 years. Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Preferred Qualifications:

Prior experience assessing, applying, and recommending improvements to established business processes; and can balance priorities in order to work effectively in the fast-paced program office environment.

Must be proficient Microsoft Office (Word; Excel; PowerPoint; Project & Outlook).

Scheduled Weekly Hours:

40 hours/week

Compensation:

$79,750 - $119,680

The offered rate will be based on the selected candidate’s location, knowledge, skills, abilities, and/or experience, contract affordability, and in consideration of internal parity.

KBR Benefits​ 

KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule.  We support career advancement through professional training and development.​ Click here to learn more:  KBR Benefits .

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture.  These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company.  That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together. 

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.