**Location:** Avera Health **Worker Type:** Regular **Work Shift:** Day Shift (United States of America) **Pay Range:** _The pay range for this position is listed below. Actual pay rate dependent upon experience._ $77,480.00 - $117,000.00 **Position Highlights** **You Belong at Avera** **Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.** **A Brief Overview** The Customer Success Manager (CSM) – IT Business Partnerships serves as a strategic liaison between Avera's Information Technology Division and its diverse network of owned, leased, managed, and independent facilities. This role ensures organizational alignment, promotes strategic partnerships, and enhances the delivery of IT services across the enterprise. The CSM will collaborate with facility leadership to prioritize initiatives, break down barriers, and drive results aligned with Avera's long-term vision and service excellence standards. **What you will do** + Serve as a trusted strategic partner, aligning IT capabilities with operational and business needs. Anticipate and respond to shifts in the organizational, technological, and industry landscapes. + Champion account management and service excellence disciplines across supported facilities. Drive a culture of innovation, collaboration, and value aligned with Avera’s organizational and IT strategies. + Assess digital readiness and business continuity needs to inform solution development. + Identify and drive both short-term and long-term strategic operational opportunities. + Facilitate consensus among stakeholders with competing priorities to advance critical initiatives. + Enable bi-directional communication between IT and partner facilities, balancing operational priorities and IT capabilities. + Guide facilities in the intake and triage of IT requests (Break-Fix, Optimizations, Projects). Conduct post-implementation reviews to assess outcomes and inform continuous improvement. + Maintain open and consistent communication with stakeholders through regular meetings and feedback loops. Lead meetings, both scheduled and ad-hoc—to resolve issues efficiently and proactively. + Monitor service delivery performance and implement improvements where needed. + Collaborate with vendors and partners to maintain compliance with best practices and accreditation standards. **Essential Qualifications** The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer. **Required Education, License/Certification, or Work Experience:** + Bachelor's or an equivalent combination of education and experience.    + Five years of relevant professional experience, preferably within healthcare or IT services. + Minimum three years of successful experience in account management or customer success, ideally in the healthcare industry. + Exceptional verbal and written communication skills, including experience in delivering formal presentations. **Preferred Education, License/Certification, or Work Experience:** + Experience with Epic systems and strong knowledge of Avera's organizational structure. **Expectations and Standards** + Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community. + Promote Avera’s values of compassion, hospitality, and stewardship. + Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity. + Maintain confidentiality. + Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment. + Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable. **Benefits You Need & Then Some** Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future. + PTO available day 1 for eligible hires. + Free health insurance options, for full-time single coverage on Avera High Deductible Health Plan + Up to 5% employer matching contribution for retirement + Career development guided by hands-on training and mentorship _Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to_ _talent@avera.org_ _._ At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members. Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services. Join us in making a positive impact on moving health forward. The policy of Avera to provide opportunities for all qualified employees or applicants without regard to disability and to provide reasonable accommodations for all employees or applicants who may be disabled. Avera is committed to ensuring compliance in accordance with the Americans with Disability Act. For assistance, please contact HR Now at 605-504-4444. Additional Notices: For TTY, dial 711 Avera is an Equal Opportunity/Affirmative Action Employer: Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity.