IT Customer Experience Specialist **General Information** Req # WD00084987 Career area: Engineering Country/Region: Colombia State: Cundinamarca City: BOGOTA DC Date: Tuesday, July 15, 2025 Working time: Full-time **Additional Locations** : * Colombia - Cundinamarca - BOGOTA DC **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** You are exceptional at Customer Service with an innate ability to understand our customers’ needs and speak clearly with them about IT applications. You have excellent communication and organization skills, allowing you to support multiple IT systems and clients. You are a proactive individual with a willingness to learn new technologies and are extremely reliable. **Primary responsibilities include** + Onboarding customers by providing instructions and support to guide customers through the process. + Conduct Demos and train users on key features + Create & Maintain Onboarding documentation (Training / Demo / PT ...etc.) + Identify customer's needs, clarify information, research issues, and provide solutions and/or alternatives + Ask questions to determine the nature of the problem. + Escalate complex issues/concerns appropriately + Provide instructions and support to guide customers through the problem-solving process + Respond to queries from customers frequently either by internal systems, video calls, or via email + Follow up with customers and share updates until issues have been resolved. + Document appropriately the initial queries and subsequent actions taken. + Serve as a capture point for voice of the customer and provide feedback on recurring issues to help enhance product & services capability **Requirements** + Comfortable working independently and able to adapt to changing priorities + Excellent written and verbal communication, presentation skills, along with active listening + Able to multi-task and handle multiple requests at one time + Strong Collaboration Skills and ability to work cross functionally **Additional Locations** : * Colombia - Cundinamarca - BOGOTA DC * Colombia * Colombia - Cundinamarca * Colombia - Cundinamarca - BOGOTA DC