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Job Description

The core systems analyst is highly motivated and versatile in supporting and enhancing core business systems in a dynamic health insurance environment. This role bridges the gap between business operations and technology delivery, combining business systems analysis, application support, and software development.

The role will be responsible for gathering and analyzing business requirements, providing advanced support for core insurance platforms, developing and deploying enhancements that align with underwriting, policy, claims, and financial processes in collaboration with internal IT and third-party vendors.

1. Key Tasks and Responsibilities

Business and Systems Analysis 

Collaborate with underwriting, claims, finance, and distribution teams to gather, document, and analyze business requirements. 

Develop functional and technical specifications based on operational needs across the health insurance lifecycle. 

Map existing business processes to system functionality, identifying areas for automation or improvement. 

Contribute to product backlog development, sprint planning, and release roadmaps in coordination with the IT BRM and business leads. 

Application Support and Maintenance 

Provide Level 1/2 support while working closely with Level 3 support team/s for core health insurance platforms such as policy administration systems, claims management tools, intermediaries’ portals, and regulatory reporting engines. 

Troubleshoot system errors, data inconsistencies, and performance issues, ensuring timely resolution with minimal business disruption. 

Monitor application logs, perform root cause analysis, and liaise with third-party vendors or infrastructure teams for resolution. 

Ensure data integrity across systems, including policy, claims, reinsurance, and finance modules. 

Troubleshoot issues affecting core system processes, and integrations interfacing with the core policy administration system (e.g., SMART 3rd party EDI & Biometric platform, D365 FO ERP, CRM 365, SharePoint, regulator platforms). 

Software Development and Integration 

Design, develop, and maintain custom application features, scripts, reports, and interfaces that support health insurance operations. 

Implement configuration changes, system enhancements, and integrations (e.g., with banks, regulators, intermediaries, and service providers). 

Build APIs and microservices for cross-platform data exchange and automation, ensuring secure and scalable solutions. 

Work with DevOps teams to support CI/CD processes, version control, and deployment to test and production environments. 

Testing and Quality Assurance 

Develop and execute test plans and cases for new features, bug fixes, and system integrations. 

Support user acceptance testing (UAT), coordinate defect triaging, and ensure issues are resolved ahead of production releases. 

Ensure adherence to regulatory compliance and internal control standards (e.g., IRA, IFRS 17, GDPR, or other applicable frameworks). 

Documentation, Training and Reporting 

Maintain system documentation including architecture diagrams, process flows, and support playbooks. 

Document known issues and solutions to aid knowledge transfer and faster incident resolution. 

Provide training and technical guidance to end-users, super-users, and junior IT staff. 

Develop and maintain internal knowledge base articles for known errors, fixes, and workarounds on service delivery platform i.e., Service Now (SNOW). 

Continuous Improvement 

Stay up to date with technological trends in health insurance, healthcare, and proactively propose improvements. 

Integrate digital innovations (e.g., chatbots, self-service portals, mobile apps) to improve customer and agent experiences. 

Assess and recommend solutions or tools from service providers that could enhance business efficiency or customer engagement. 

2. Qualifications 

Bachelor’s degree in computer science, Information Systems, or related field 

3–6 years of experience in a hybrid role involving analysis, development, and support in the insurance or financial services industry 

Experience with health insurance systems such as underwriting, policy administration, claims processing, or regulatory reporting platforms 

Technical certifications in software development, business analysis, or ITIL are an added advantage 

Experience with integration tools (e.g., middleware, REST APIs, message queues) and cloud-based services is desirable. 

3. Skills and Competences 

Deep understanding of Health insurance operations: underwriting, claims, intermediaries, billing, and compliance 

Proficient in systems analysis, problem-solving, and application support 

Hands-on experience in software development (e.g., .NET, Java, SQL, APIs) 

Solid understanding of application architecture, versioning, and automated testing 

Strong communication and stakeholder engagement skills 

Ability to manage competing priorities across internal teams and external vendors 

Familiarity with Agile and DevOps methodologies. 

Skills

Competencies

Education

Closing Date

21 August 2025 , 23:59

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