Job Title: IT CoordinatorJob Description The IT Coordinator plays a vital role in ensuring the smooth operation of our technology infrastructure. This position primarily involves troubleshooting and resolving hardware and software issues for both Windows and Apple devices, managing video conferencing systems, and maintaining IT support areas. Responsibilities + Troubleshoot and resolve hardware and software issues for Windows and Apple devices. + Troubleshoot basic video conferencing issues both in person and remotely. + Document issues using the ServiceNow ticketing system. + Build, configure, and deploy workstations. + Install and configure approved software. + Maintain the IT Support lab, storage, and deployment areas. + Utilize inventory management processes for computing devices, peripherals, and components. + Participate in the afterhours on-call rotation. + Provide White Glove, VIP support. + Identify incident trends and alert appropriate teams of systemic issues. + Work closely with operations, engineering, network, and security teams to facilitate resolutions to open requests and incidents. + Identify process improvements and other enhancements that improve operational efficiency. + Create and update documentation for existing processes. + Handle other projects and duties as assigned. Essential Skills + Bachelor’s degree in Information Systems or equivalent experience. + Ability to troubleshoot personal technology devices, including Microsoft Windows laptops, desktops, Apple laptops, and iPads. + Familiarity with both Windows and Mac OS troubleshooting. + Proficiency in Microsoft Office Suite. + Experience with Microsoft Teams, Zoom, and other meeting collaboration tools. + Active Directory experience. Additional Skills & Qualifications + Experience running meetings in an auditorium setting. + SCCM, Intune, and Azure experience. + Familiarity with remote support tools such as remote desktop and LogMeIn Rescue. + Understanding of basic networking concepts. + Familiarity with Cisco network and video conferencing equipment. + Phone system support experience. + Ability to remain calm in a fast-paced, changing environment. + Strong organizational, prioritization, and planning skills. + Excellent customer service and interpersonal skills. + Excellent analytical and problem-solving skills. Work Environment This is a hybrid role requiring three days per week on-site in Newton, MA. The position offers an exciting opportunity to work in a dynamic environment with a growing company. Initially a long-term contract, there is potential for transition to a permanent role if opportunities arise. Pay and Benefits The pay range for this position is $28.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in West Newton,MA. Application Deadline This position is anticipated to close on Aug 14, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.