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Must Have Skills:

Strong PC troubleshooting skills - Troubleshooting on Desktops\Laptops in case of issues with various components and drivers. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements. Knowledge of Service Now Strong verbal and written communication skills, with ability to create clear and concise documentation Strong Team member and lead the team.

Soft Skills:

Attention to detail, Customer orientation and Influencing. Strong communications / Networking. Willingness to continually learn new products and technologies.

Detailed Job Description:

The candidate will be part of Personnal Client Onsite Support Service and holding Site Lead role. The ability to manage Team, Work allocations, Tracking and Customer Satisfaction. Work with multiple stakeholders such as site supervisors, Infosys Managers, Customer Partners to maintain the PCS environment supported by Intel IT Manage the team’s Shift and agility towards requirement changes to support the Personnal Computer – Onsite support services Adhere the site for agreed SLA and KPI Report the status of individual’s performance, Site performance Experience with asset tracking

Key Roles & Responsibilities:

Monitoring day-to-day performance of tech systems Diagnosing, debugging and troubleshooting tech problems Need a strong set of hard tech skills Useful to have hands-on experience with specific kinds of hardware, software, applications, and systems Provide the 8x5 support for PCs at the site/campuses Troubleshoot client computing issues related to PCs and their peripherals such as mouse, keyboards, KVM switches, scanners Knowledge of basic PC hardware, KVM, printer, scanner, networking, IP is essential Configure, deploy, set up, and repair Operating Systems, Client Networking, PCs and mouse, keyboards, KVM switches, scanners, laser/label printers and other PC peripherals. Hardware movement between buildings/locations for deployment, repair, and dismantling Audit hardware status as needed Knowledge of DNS, Active Directory is a strong plus Knowledge of Windows 10 and Basic troubleshooting is a Strong plus Knowledge of Hardware installation such as RAM, SSD, Keyboard for Laptop Use IT ticketing system to log and track the work Coordination with end user to resolve the issue Monthly monitoring of hardware failure rates for all devices in the environment Troubleshoot and close the tickets raised by the end users within the SLA period Can able to lift 50 lbs

Minimum years of experience: 8-10 years

Certifications Needed: No

Top responsibilities you would expect the Subcon to shoulder and execute:

The ability to manage Team, Work allocations, Tracking and Customer Satisfaction.

Interview Process (Is face to face required?): No

Does this position require Visa independent candidates only? No