San Luis Potosí, Mexico
1 day ago
IT Client Support

Job purpose

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as a IT Client Support.  The Net Developer serves as a key member of the enterprise applications development team, which provides custom .Net web solutions for internal and external use.  The position offers a challenging opportunity for a high-energy individual with strong .Net skills and awareness of design patterns and principles. 

Key responsibilities

Service Delivery Service

Helps to build IT service relationship with customers  Ensure quality services are performed to the agreed SLAWilling to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner. Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service deliveryUnderstands Incident, Problem and Change Management Principles Ensures first class IT Service Delivery across locations for infrastructure services Support the setup of processes around Service Management Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities Support of Local Production/Manufacturing Connectivity Printers’ installation, configuration & supportSmart hand for Hosting services.

Client & Asset Service

General Computer Desktop & Laptop supportConfigure new and existing PCs according to corporate standards for deploymentDesktop Applications installation and troubleshooting.Maintain Licenses Management and version controlHardware Refresh Project involvement.Maintains client security settings (e.g. admin rights, software installs, etc.)

Service Desk Service

Service desk support by phone, email, chat, etc.Provide & Maintain Phone system and mobile devices support.Ensures that remote and on-site support issues are resolved to customers satisfaction.

LAN Service

Provide basic network, security and printing support.

Operation Technologies (OT Shop Floor) focus:

Incidents & Service Request supportMaintain a high level of services in Automation systems (PLC, SCADA, etc. When implemented)Coordinate the Maintenance and support of Embedded systems, Data Acquisition Systems, Control Systems, Instrumentation and computers/servers of test equipment.Configure & migrate new and existing IT Devices according to corporate standards for deploymentData backup and maintenance on storage shopfloor servers (edge of line).Maintain Industrial networksDevices communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.)Point of contact for Shop Floor Products & Software Support.Point of contact with Shop Floor Business representative.Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)Documentation support and improvement (layout, dependencies, schema …)Integration/Hardware Refresh involvementStandardization & advisor for HW & SW Apps + Industrial NetworksMonitoring IIOT & key Shopfloor (OT) componentsActively seeks collaboration with internal and external team members related to a Project

What we’re looking for

Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degreeITILCisco Basics.3+ years of experience working with Microsoft .Net technologies developing and maintaining web and windows applications.3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions.Experience supporting and developing reports in reporting tools like SQL Server Reporting Services.2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor.Demonstrated experience with applications, configuration options, blueprinting of processes,Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practicesStrong business analysis and analytical skillsAttention to detail and ability to quickly learn new technologies and toolsExcellent interpersonal, oral and written communication skillsAbility to establish and maintain effective working relationships with others, work harmoniously and effectively as part of a global teamAbility to work in a fast-paced and dynamic environmentAbility to respond with a sense of urgency to meet deadlinesAdvanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skillsAbility to communicate in English, both verbally and written

What we offer

Major Medical ExpensesLife InsuranceDental PlanSaving Fund without legal cap Grocery voucher without legal capAnnual bonus Additional holidays Bereavement daysDays per marriage

What we believe

Inclusion - We value diversity in people, ideas, and experiences.Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.Excellence - We contribute to our developments by seeking knowledge and sharing information.Responsibility - We care about our local communities and the global environment.Collaboration - We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the local BorgWarner Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, or disability.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Career Scam Disclaimer

BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.

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