**NTT DATA – a part of NTT Group - is a Top 10 global IT services provider, headquartered in Tokyo, with over 150,000 employees.** We deliver **consulting solutions** by combining specialized sectorial knowledge, our transformation management skills and our large technology expertise (data, RPA, AI, low code, cloud, IoT, virtual reality), to keep our clients, as well as society, a step ahead in this digitally dynamic world. At **NTT DATA** everything we do is guided by our **core values** . We respect every **voice** , think **bold** , deliver the **outcome** and win **together** . Our leadership approach enables our people to feel **inspired** to contribute, **empowered** to take initiative, and genuinely **cared** for in their growth and wellbeing. **NTT Data Greece** team is looking for an **IT Change, Release, Problem and Incident Leader** in Athens to work with our clients in the **European public sector.** **Your role:** + Manage the end-to-end change process (normal, standard, and emergency changes). + Chair the Change Advisory Board (CAB) and ensure timely review and approval of change requests. + Evaluate change requests for risk, impact, and resource requirements. + Coordinate with stakeholders to ensure change readiness and proper communication. + Ensure that changes are implemented on schedule, within scope, and with minimal disruption. + Maintain and improve the Change Management process, policies, and documentation. + Collaborate with Release Management, Configuration Management, and Incident Management teams. + Monitor and report on change success rates, backout plans, and post-implementation reviews. + Ensure compliance with ITIL best practices and organizational standards. + Manage the release calendar and coordinate release activities. + Ensure releases align with client objectives and expectations. + Follow-up on all IT incidents reported by users. + Ensure that incidents are resolved within the defined service level agreements (SLAs) and keep stakeholders informed about the status of incidents. + Collaborate with IT teams to identify and address underlying causes of recurring incidents or problems to prevent future occurrences and improve overall service reliability. **Why NTT DATA?** We value a **collaborative** and **supportive** environment, celebrating **curiosity** and **engagement** We are committed to supporting the physical, financial and emotional well-being our of employees **Career development.** Training path and access to learning opportunities, yearly performance reviews and a mentorship program **Talent Friends.** Refer a friend and receive a **bonus** when they join **We care about you** **Health & well-being.** Focus on your mental health with access to a platform with certified psychologists & mental health workshops. Take a break with one of our online fitness and well-being sessions **Diversity & inclusion.** We are committed to equal employment opportunities regardless of gender, gender expression and identity, sexual orientation, religion, culture, origin, disability, age, or other personal and social characteristics. **\#WeAreAllUnique** **\#YouMakeUsUnique** Please let us know if you require us to accommodate any accessibility needs during the recruitment process. **Benefits at NTT DATA Greece** Health insurance for the employee and one dependent family member (100% paid by NTT DATA) Meal vouchers of 120€ per month (x12) Corporate mobile phone: subscription & device Udemy Account Access to Open Up mental health service 28 days of paid annual leave consisting of your legal holidays and compensation days **Your Profile:** + Bachelor’s or Master’s degree in Information Technology, Business, or a related field. + Certifications such as PMP, PgMP, MSP, or SAFe Program Consultant (SPC). + 7+ years of experience in IT project/programme management. + Proven experience (5+ years) in Change, Release, Problem and Incident Management within IT service environments. + ITIL v4 Foundation (or higher) certification required. + Strong understanding of ITSM tools (e.g., ServiceNow, BMC Remedy). + Proven track record of delivering large-scale IT programmes. + Strong knowledge of project management methodologies (e.g., PRINCE2, PMI, Agile, SAFe). + Excellent leadership, communication, and stakeholder management skills. + Proficiency in tools such as MS Project, Jira, Confluence, or Smartsheet. + Ability to manage budgets, contracts, and vendor relationships. + Excellent analytical, organizational, and communication skills. + Ability to manage multiple priorities and stakeholders in a dynamic environment. + Experience in CAB facilitation and risk assessment. + You must be eligible for EU Security Clearance (at least 5 years of EU nationality in required). **Nice to have:** + Experience in public sector IT operations or framework contracts. + Familiarity with DevSecOps, Agile, or Cloud transformation projects. + Knowledge of compliance and audit requirements in regulated environments.