**Who We Are** At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. **The Role** The IT Performance & Capacity Management professional plays a crucial role in optimizing the performance and managing the capacity of an organization's technological resources. Their profile combines advanced technical knowledge, practical experience, and management skills, allowing them to ensure that IT systems operate efficiently and effectively, anticipating and responding to the changing needs of the business. **Responsibilities** + Monitor the lifecycle of assets. + Manage software licenses. + Identify and mitigate risks associated with IT assets. + Collaborate with other departments. + Generate reports on the status of assets. + Monitor and optimize the performance of IT systems. + Plan and manage the capacity of technological resources. + Conduct trend analyses to predict future needs. + Develop and maintain capacity management policies and procedures. + Coordinate and lead project teams related to capacity and performance. **Who You Are** **Education and Certifications** + Degree in Computer Science, Systems Engineering, or related field. + ITIL Certification. + Additional certifications in areas such as performance and capacity management (e.g., ITIL Capacity Management). **Experience and Skills** + Previous experience in similar roles for no less than 4 years. + Experience in implementing and managing performance monitoring tools. + Deep knowledge of IT capacity and performance management. + Ability to analyze data and generate detailed reports. + Capacity to work effectively in a team and collaborate with other departments. + Oral and written communication skills, both in Spanish and English (intermediate level). + Ability to manage multiple projects simultaneously and meet deadlines. + Knowledge of agile methodologies and project management. **Personal Competencies** + Detail-oriented and accurate. + Analytical and problem-solving skills. + Proactivity and ability to work autonomously. + Interpersonal and leadership skills. **Being You** Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. **What You Can Expect** With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. **Get Referred!** If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.