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Location: Hybrid Radnor, PA

Duration: 6+ months

Benefits: https://bhsg.com/useful-links#employee-benefits

We are seeking a Business Process Analyst (BPA) with recent, hands-on experience in business process mapping and optimization. This role requires someone with a proven track record of working closely with both IT and business stakeholders to analyze, design, and enhance business workflows-particularly within Microsoft Dynamics 365 CRM (Customer Engagement modules).

Key Responsibilities:

Lead the analysis, documentation, and design of current and future-state business processes across key customer-facing and operational areas.

Work directly with stakeholders to map end-to-end processes, identifying inefficiencies, gaps, and automation opportunities.

Support Dynamics 365 CRM projects by translating business processes into system configurations and ensuring alignment with platform capabilities.

Collaborate closely with IT teams to ensure accurate implementation of business workflows within Dynamics 365 CRM.

Facilitate workshops, working sessions, and interviews to gather detailed process information (not just high-level requirements).

Act as a liaison between business users and technical teams to validate process and system designs.

Deliver clear, concise documentation including process flows, use cases, and SOPs.

Qualifications:

3+ years of recent, hands-on experience in a Business Process Analyst role.

Demonstrated expertise in business process mapping, process improvement, and workflow documentation.

Specific project experience involving Microsoft Dynamics 365 CRM (Sales, Customer Service, or Marketing modules).

Proven ability to collaborate effectively with cross-functional stakeholders including business users and technical teams.

Strong analytical and problem-solving skills, with attention to operational detail.

Proficiency with process modeling tools (e.g., Visio, Lucidchart, BPMN tools).

T1423313-PHI_1752762231 To Apply for this Job Click Here