CTG is seeking to fill an IT Business Analyst opening for our client in Rochester, MN. Location: Remote Duties: Serve as a liaison at the project level between the internal customer community, IT development teams, and end customers. Gather, analyze, communicate, and validate requirements for enhancements to applications, including both internally developed and purchased software systems. Ensure requirements are fully defined according to Software Development Lifecycle and project management processes with a focus on ITIL-based service and knowledge management. Facilitate meetings and documentation, development, testing, communication, education, implementation, and support needs for application and quality improvement projects. Provide change management and governance recommendations for application releases and review testing plans to ensure requirements are met to obtain customer acceptance of deliverables. Collaborate with groups inside and outside the department to advance the Business Analysis role. Support project teams in understanding and applying Business Analysis processes and tools effectively (interviews, document/system analysis, surveys, use cases, storyboarding, workflow analysis, etc.). Required: Significant communication and collaboration skills. Experience with ITIL-based Service Management tools. Proficiency with Microsoft Office Suite. Strong knowledge and experience writing and analyzing requirement specifications. Understanding of application development methodologies and the software development lifecycle. Problem-solving, negotiation, and team coordination skills. Experience working with cross-functional teams of subject matter experts. Ability to recognize computer-related incidents and symptomatic patterns to assist in problem/root cause analysis. Ability to define problems, collect data, establish facts, draw valid conclusions, and create ITSM-related solutions. Experience managing both custom-developed and vendor-supplied applications. Cloud experience (Azure/GCP). Requirements gathering proficiency. Familiarity with Azure DevOps. Preferred: Understanding of ITIL philosophy. Experience in working with healthcare technology. Experience: Demonstrated success in business analysis within IT environments. Proven ability to create a network of support and business resources. Ability to handle workflow policy issues independently if management is unavailable. Education: High School Diploma / GED and four (4) years of Business Analyst training/certification and experience; OR Associate’s degree and two (2) years’ experience as a Business Analyst; OR Bachelor’s degree. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required. CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. To Apply: To be considered, please apply directly to this requisition using the link provided. For additional information, please contact Tana Stilloe at Tana.Stilloe@ctg.com. Kindly forward this to any other interested parties. Thank you! The expected base salary for this position ranges from $58.00 to $71.00/hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.