**The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.** _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility (careers@crcgroup.com?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st Shift (United States of America) **Please review the following job description:** o Member of engineering team supporting CRC Specialty, CRC’s brokerage business. o Support internal facing web applications (REDY and Quick Quotes) that helps our producers better support and service our retail agency partners. o Focus is on working with product owners to translate business requirements into actionable user stories for UI designers and developers. o Requirements work targeted at both existing and new capabilities. o Applications are built on Microsoft stack, including Microsoft Azure and OpenAI. **ESSENTIAL DUTIES AND RESPONSIBILITIES** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Serve as a key liaison between the Technology Delivery team and LOBs. 2. Collaborate with peer groups in Technology and LOBs to identify, document and communicate business needs and provide technology solutions. 3. Work closely with business stakeholders to understand business processes and strategies. 4. Establish project and work requests requirements using document, business process and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities. 5. Facilitate requirements elicitation sessions and walkthroughs with appropriate stakeholders to plan, elicit, capture, analyze and validate business, functional and technical requirements 6. Perform current state analysis of existing business systems, applications and functions. 7. Prepare user interface diagrams, business process and workflow diagrams in support of small work requests (enhancements) or large scale project implementations. 8. Understand the long-term business objectives and suggest strategies to meet those objectives and introduce technical innovations, as needed. 9. Develop and maintain effective working relationships with business process owners and other stakeholders to develop acceptance criteria and a plan to facilitate user acceptance testing of a solution that meets the business requirements. 10. Assist/coordinate pre-planning activities (e.g. business case, project estimate, project risk assessment, stakeholder analysis, draft charter). 11. Facilitate routine meetings with business stakeholders to provide updates on in-flight initiatives. 12. Attend business unit management meetings, as needed. 13. Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects. 14. Observe and ensure strict adherence to all Technology and Truist Insurance Holdings policies and standards (e.g. Systems Development Life Cycle (SDLC), Change Management). 15.Coach and mentor junior level Business Analysts. **Location** : This role will be hybrid in either Charlotte, Dallas or Atlanta. **QUALIFICATIONS** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. **Required Qualifications:** 1. Bachelor degree or equivalent experience to include six years of information technology experience with significant experience in software development 2. Four years of experience as a business analyst or related role/experience, with experience in one or more of the following areas: Project Management, Business Process Management, Relationship Management, Business Operations, Quality 3. Management Experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements 4. Experience with traditional Waterfall SDLC and/or Agile/Lean methodologies 5. Ability to interact with management, business staff, ADS and DTS personnel in order to gather, compile and exchange information on work requests/project requirements and negotiate disputes effectively 6. Strong presentation, verbal and written skills 7. Ability to manage multiple concurrent projects, activities and tasks under time constraints 8. Ability to effectively interface with staff at all levels and resolve conflicts 9. Exceptional communication, teamwork and influencing skills that foster a collaborative and continuous-improvement environment 10. Excellent facilitation and organizational skills 11. Strong critical and analytical thinking and problem-solving skills 12. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 13. Understand core systems, applications and technical platforms **Preferred Qualifications:** : + Incredible sense of curiosity with a natural desire to seek clarity + Experienced working with business and IT leadership at all levels + Experienced working with onshore and offshore engineering teams + Affinity for working with agile methodologies + Adept at documenting requirements as user stories + High energy, with willingness to wear multiple hats and believes in continuous learning + Commercial P&C insurance experience preferred + Commercial P&C insurance brokerage experience is a strong plus OTHER JOB REQUIREMENTS / WORKING CONDITIONS Sitting Constantly (More than 50% of the time) Standing Occasionally (Less than 25% of the time) Walking Occasionally (Less than 25% of the time) Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Minimal and up to 10% **General Description of Available Benefits for Eligible Employees of CRC Group:** All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of CRC Group offering the position. CRC Group offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. Depending on the position and division, this job may also be eligible for restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. **_CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace._** EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\_KnowYourRights\_screen\_reader\_10\_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf) Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence. Why CRC Group? • Growth: Advance your career with our learning and leadership development programs. • Innovation: Work in a forward-thinking environment that values new ideas. • Community: Be part of a supportive team that celebrates success together. • Benefits: Enjoy competitive compensation, health benefits, and retirement plans. Who We’re Looking For We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.