IT Business Analyst
London or Leeds
The Opportunity
QBE Insurance are recruiting a IT Business Analyst to join a well-established Business Analytics team in our London office. This is a fantastic opportunity for someone looking to make a significant impact in a leading insurance company. You will have the chance to work with a talented and collaborative team, and your contributions will directly influence the success of our modernisation initiatives. Understanding the business needs and desired outcomes remains of upmost importance and will be key to the next phases of our growth.
In this role you will support the delivery of change to the business by leading or participating in activities that enable assessment of business need, capture requirements, design of appropriate solutions and delivery of those solutions to deliver value safely and efficiently. You’ll act as interface and point of liaison between the business and the IT team to undertake analysis into designated areas from a business solution, IT system or process perspective to identify problems, challenges or opportunities.
Your New Role
Putting the Customer at the centre of the role with intimate understanding and anticipation of customer needs and priorities
Collaborate with Stakeholders, Product Owners, Developers, Testers, Scrum Masters, Solution Architects and Project Managers to assist in the implementation of change, to support the achievement of business objectives and delivery of value
Analyse and challenge business problems and opportunities to develop a deeper understanding of our customers’ needs
Understand the business and technology vision and strategy to prioritise and align key outcomes
Be purposeful and pragmatic in how you plan and approach analysis activities with clearly defined outcomes
Lead or deliver such analysis activities, this may include but is not limited to:
Breaking down a business problem into units of work such as Epics or High-Level Business Requirements
Breaking down Epics or High-Level Business requirements into smaller units of work such as User Stories or Business Requirements / Functional Requirements
On-going management and refinement of requirements, such as on a product backlog
Capturing and communicating Non-Functional Requirements for solutions
Supporting the validation of solutions delivered against acceptance criteria, contributing to test planning, execution, coordination, etc.
Creating as-is and to-be process maps or contribute to target operating model definition
Data analysis and definition, e.g. to inform decision making or developing data dictionaries / data models
Working with Architects or Development teams to produce appropriate design specifications
Continuously review and assess solution delivery to ensure it will meet business requirements
Embrace, challenge and evolve standards and practices around ways of working
Drive continuous improvement within scrum or project teams through active participation in all ceremonies and meetings, embracing psychological safety to speak up
Prioritize workload and balance/escalate conflicting demands to ensure agreed deadlines are achieved
Contribute to active risk management through raising, reviewing, monitoring and supporting the resolution of risks and issues
About You
Excellent communication and team-working skills
Problem-solving aptitude
Ability to lead and contribute in stakeholder discussions
Comfortable working in a fast paced and evolving environment
Comfortable working with ambiguity
Ability to contribute to a group learning culture and apply learnings immediately
Understand the challenges of heterogeneous technologies
Impartiality – accurately reflects facts. Maintains an objective & balanced view
Proactive - looks ahead for potential problems and takes preventative or mitigating action in advance.
Ability to challenge constructively whilst maintaining positive and professional relationships.
Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (https://qbeeurope.com/careers/flex-qbe/).
With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our careers website.
At My Best - QBE Benefits
You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. FOR UK ONLY: As well as the benefits below we also offer an extensive choice of other options to suit you!
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
To find out more visit our Reward Page
QBE Awards
Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employe
You can view all our awards here
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE’s sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative ‘Premiums4Good’, please visit our Sustainability homepage and read our latest Sustainability Report
What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment – what if it was yours too?
APPLY NOW and let’s make it happen!
Skills:
Business Management, Business Transformation, Collaboration Tools, Communication, Critical Thinking, Global IT Infrastructure, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, Managing performance, Prioritization, Process Improvements, Research Analysis, Risk Management, Stakeholder ManagementApplication Close Date: 04/08/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.