This IT Business Analyst role works closely with Management and Operational teams in evaluating business information systems, providing innovative IT solutions and preparing requirement specifications. **Position Responsibilities:** + Provide support to business areas, investigating operational related problems/inquiries, and recommending and implementing solutions + Develop business requirement documents and specifications + Work as directed by management team to research and document business issues involving workflow procedures and processes + Analyze data and work with management to develop creative solutions. + Coordinate recommended process changes, enhancements and product implementations including test plans to ensure successful implementation + Act as business unit liaison with other business units including Information Systems, etc + Assume the role of technical expert responsible for developing and guiding more junior team members + Identify and recommend staff training needs in response to process changes or new product/system implementations + Update assignments used for status reports, team communications + Identify and recommend staff training needs in response to process changes or new product/system implementations + Shares best practices with other team members, thus ensuring consistency across BUs and channels in the way MANULIFE does business, and in its delivery of products and services + Shares information on projects with other team members to ensure interdependencies amongst work are identified and addressed **Required Qualifications:** + Graduate of bachelor degree + 2 - 3 years of business experience including progressive business analysis experience + Very good understanding of the business unit including product offerings, and service and management structure + Good understanding of project management methodologies and workflow design + Ability to influence and negotiate with others to meet project deadlines + Understanding of system design and analysis and user testing. + Strong organization, communication and interpersonal skills + Ability to cultivate relationships with key stakeholders representing a broad range of functions and levels. + Demonstrated understanding of issues relevant to business unit. + Strong problem-solving skills and analytical ability **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido