The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview/Summary:

The IT Assistant will be responsible for ensuring particular focus on IT support, including assisting and facilitating the installation and configuration of IT and communications infrastructure, staff training and operations of IT activities in NW Syria offices and sub-offices in NW Syria. The IT Assistant will work closely with the IT Manager and all program sectors to ensure proper IT functioning and support.

Responsibilities:

Installation & Configuration and management of:

 Servers, Windows server 2016, 2019 operating system, Domain, and essential network services.  Desktop/laptop hardware and software, and peripherals, using IRC standard windows 10 operating system image. Local Area Network, wireless network, peer-to-peer, or client-server architecture, as appropriate.

IT Support - Provide Level 1 and Level 2 Support

 Work with end-users or IT colleagues (or Service Desk) on assisting in resolving Level 1 issues in CP. Support in resolving or escalate Level 2 and Level 3 issues to appropriate internal resource (Amman IT team, regional IT team) as necessary.Provide Microsoft Windows & Office applications support.Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them. Ensure data backups for individual users are being completed and provide the necessary training on the use of these back-up solutions.Work towards a successful resolution of the problems clients present.Perform preventative maintenance on all IRC computers and network resources in the field.

 

Maintenance, Repair & Security:

 Perform preventative maintenance on all IRC computers and network resources. Update appropriate network security and data loss prevention procedures to safeguard the system from physical harm, viruses, unauthorized users, and damage to data.Create and maintain IRC computer software/hardware inventory ensuring accuracy. Create and maintain network documentation to include IP address, system access, email creation system, upgrades, and changes to original network, etc.Managing/Monitoring firewall to ensure accessing internet is in line with IRC standards. Investigate local Internet connectivity options to obtain adequate bandwidth for Intranet and application connectivity.Closely collaborate with IT Manager, International IT and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.

 Training, Evaluation, & Testing:

 Deliver staff basic training about email, password change /complexity. Prepare and submit reports that provide sufficient detail to the direct technical manager to understand the field office’s computer environment and needs.Test and evaluate new technology as requested by Field Director or IT SupervisorConduct regular site visits to field offices in Idleb and provide required technical support.

 

Various Projects – Position will need to assist on various IT projects as needed.

Required Experience/qualification/Skills:

 The requirements should establish a baseline (minimum) for educational background, previous work experience, professional knowledge or certification, specific skills and strengths and any other skill necessary to perform the essential functions of the job. Education: College or Institute degree in Computer Science or other advanced technical qualifications.Work Experience: At least two years of experience in IT profession.

Demonstrated Skills and Competencies:

 A commitment to IRC’s mission, vision, values, and IRC Way – Professional Code of Conduct. Experience installing, configuring, and managing both wired and wireless LAN, and firewalls. Computer imaging skills required.Excellent communication and interpersonal skills required. Highly developed skills in troubleshooting and IT problems identification Strong written and interpersonal skills; customer service experience·Able to work independently within a team environment. Able to work and provide support remotely and in a complex, unpredictable, and fluid operating environment.

Language/Travel:

Arabic/ Acceptable level of English Knowledge is required.This post will require regular filed visits to the field sites. Certificates or Licenses: CCNA & MCP knowledge is desired.

 

Key Working Relationships:

 Position Reports to: IT Manager Position directly supervises:  N/AIndirect Reporting: Field Director / Regional IT Coordinator MENA Other Internal and/or external contacts Internal: All departments and users External: Internet service providers
Standard of Professional Conduct:The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.