At Amazon we're working to be the most customer-centric company on earth. Within the Amazon Hub team, we do this by creating delivery experiences that delight customers, growing our worldwide network of Amazon Hub Lockers, Apartment Lockers and Counters, providing pickup options, and by creating new delivery initiatives that solve the changing needs of our Customers. We measure our impact in transportation savings, revenue, and downstream customer acquisition / engagement /purchasing with Amazon.

Do you enjoy identifying business barriers and working cross-functionally to create and deliver solutions that improve a business' ability to scale? Are you comfortable having one foot in the tactical world and one in the strategic world to deliver quick wins and chart long term solutions? Are you good at diving deep to create structure around ambiguous problems, and adept at creating sustainable solutions? If so, this could be the role for you.

We are looking for a Manager to think big and deliver long term tool based solutions on a global level for the Hub Business Operations team. This position is a multi-faceted role requiring the ability to balance strategy and execution. This role requires working with globally distributed teams to resolve some of the biggest operational problems the organization faces, and is responsible for developing, communicating and executing project plans that improve workflows, processes and operational efficiency. Cross-team coordination, project management, executive presentation skills, and proven track record of delivering results are essential.

Key job responsibilities
Responsibilities include:


Lead strategic tools enablement including strategy, design, build, testing, launch, delivery and reporting

Build and manage strategic tool launches for some of our biggest productivity tools

Managing cross-functional project teams, planning, organizing, and executing complex projects across multiple organizations (Operations, Business Development, Finance, etc.) and geographies.

Building strong partnerships with product and tech leaders to influence the development of features that resolve operational inefficiencies, improve scaling velocity and improve the operator/external partner experience.

Creating tools and leading initiatives to optimize for scale, schedule and cost

Providing strategic level/long-term planning (3, 6, 12 and 24 months out) for operator tooling

Effectively leveraging the operations managers to solicit ideas and understand problems and challenges.

Establishing objectives and metrics for quality, productivity, and user experience

Participating in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.