**IT Analyst** Spartan Staffing of San Juan, PR is now hiring IT Analysts in Guaynabo, PR! Spartan Staffing has helped job seekers find meaningful work for over 35 years. If you're looking for long-term, temp-to-hire or project-based roles in light industrial, clerical, CDL driving and more, we're here to help! With flexible opportunities and a team that's dedicated to your success, finding your next job has never been easier. Spartan Staffing operates in Puerto Rico as a sister company of PeopleReady, a leading staffing company putting work within reach for thousands of qualified and motivated local temporary workers. **Pay Rate:** _The pay rate for this job is $28 -_ _$28_ _/ hour*_ **What you'll be doing as a IT Analyst:** + Provide Tier 1/2 support to end users, ensuring timely resolution of IT issues and requests + Handle user onboarding and offboarding processes, permissions, and hardware setup + Collaborate with IT teams to improve service delivery processes + Track Support tickets in ITSM platform to ensure all issues are resolved quickly and completely + Deliver training materials to enhance end-user adoption of IT tools and processes + Work directly with local End User Experience team members to address user needs + Ensure compliance with IT policies and standards in all support activities + Document solutions and best practices to expand the IT knowledge base + Act as a liaison between end users and higher-level support teams, escalating issues as necessary **Available shifts:** Shift Timings - 1st Shift (Day) **Job requirements:** + 5+ years of experience in IT support or a related role + Proficiency in managing ITSM platforms, specifically Zoho ServiceDesk+ Strong understanding of end-user support principles and practices + Experience with user account management in systems such as Microsoft 365 or Active Directory + Excellent troubleshooting and problem-solving skills + Ability to manage multiple tasks and prioritize effectively + Background check and drug screening required **Ready to take control of the way you work?** Complete our application to join the PeopleReady team today. **Please contact our San Juan, PR branch for more information:** **Branch #1040** **Address: 320 Calle Eleanor Roosevelt, San Juan, PR 927** **Email Address: 1040-br@peopleready.com** *Hourly pay rates are a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated. Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short term disability, in addition to other programs ,as well as number of paid days off and/or more generous paid sick leave days]. More details about our benefits can be found by copying and pasting this URL into your browser: Associate Benefits Guide (https://online.flippingbook.com/view/80068721/) Spartan Staffing of PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices. Spartan Staffing is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at HR-Advice@trueblue.com or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs. \#PriL PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.