Job Description:

Company Description

Comprised of a market-leading portfolio of best-in-class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories.  ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, “The Power of Blue®,” is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one-man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

Job Description

Great opportunity to join our growing IT team! The IT Analyst is a member of the IT Service Desk and is responsible for managing user requests while providing support to our internal IT customers.  Our team supports various technologies onsite as well as assisting remote locations utilizing remote software tools.  The IT Service Desk is responsible for analyzing and troubleshooting computer and network problems, building and maintaining workstations, mobile device support, provide training and guidance to our customers, perform software and hardware audits, user provisioning, printer support, to go along with other Level I and Level II activities that support the business’s goals.

LOCATION: Appleton, WI

Essential Functions:

Continually provide meaningful customer service at all levels; builds trusting relationships throughout the business

Ability to make measured contributions to a Service Desk work queue, which allows the team to meet or exceed our SLA

Purchase, deploy, and support hardware and/or software

Working knowledge of Microsoft O365 applications, Microsoft admin center, Windows OS, SCCM, and Active Directory

Troubleshoot issues with LAN, WAN, network hardware and cabling

Strong ability to provide technical support through remote tools

Willingness to accept accountability as an individual and strive to improve

Ability to lead small projects from conception and initiation to project close

Create and maintain technical documents for the IT department

Contribute to an internal customer knowledgebase to assist with self-service concept

Willingness to train and educate our user community on best practices

Qualifications

Technical certificates, Associate Degree in a technical area, or a minimum of 2+ years of technical work experience

Must possess strong technical problem-solving skills and apply those skills for the overall good of the team

Ability to manage workload and prioritize tasks daily with minimal supervision

Ability to support end users in a corporate environment while following standard operating procedures

Well informed on best practices to keep user accounts and company data from being compromised

Previous experience working with a Service Desk tool to manage customer interactions

Ability to research a complex issue and provide a technical recommendation at time of escalation to 2nd or 3rd level team

Strong communication, presentation, time management, and interpersonal skills.

Ability to travel on a very limited basis

 

Additional information

ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.  

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.