Company Description

CMI is now a part of the Dexterra Group!
CMI Management LLC is headquartered in Alexandria, VA and is a proven provider of efficient business, technology and facilities management solutions designed to help government and commercial clients reduce operational costs, operate at optimum performance and access the information needed for daily and long-term productivity. CMI has been in business for over 30 years and is well established in the federal contracting arena. We are proud to be an EOE/Minorities/Women/Veterans/Disability/LGBT employer. Please visit www.cmimgmt.com to learn more about our company!

Job Description

We are seeking an IT Analyst who understands business goals processes and clearly translates them into IT requirements. With a focus on Device Management, this role is responsible for managing the device lifecycle refresh of company devices. The position requires a candidate to work closely with project managers, business key users and high-ranking stakeholders and focus on bridging the gap between business and technology, contributing to design solutions, especially on data integration, analytics and IT support, that will enhance the user experience. Additionally, providing knowledge, best practices, and technical leadership to users and internal teams to configure and use IT Solutions.

RESPONSIBILITIES

Provide T1/T2 End User and Deskside SupportProvide Asset ManagementProvide Device Lifecycle ManagementProvide O365 SupportWork alongside internal business counterparts to gather, define and review requirements, solution designs and user specificationsPerform ad hoc data analysis to remove roadblocks and keep operations running smoothlyClearly document business processes to generate and define requirements as an active participant in both discovery and development process.Partner with IT counterparts to create solutions to operation problems and support new tools and processesServe as a point of contact to our Managed IT Service Provider with regards to IT support questions by usersSome travel is required

Qualifications

Key Competencies:

Strong leadership and facilitation competencies to drive requirements processWilling to go outside of official responsibilities to support usersDemonstrates advanced writing and documentation skillsPossesses advance level problem-solving and analytical skillsCan communicate with varying stakeholders in different situations (e.g., one-on-one interviews, formal requirements gathering sessions, etc.)Possesses solid influencing and negotiating skill

Education and Experience

University degree/college diploma in a IT discipline and/or 3 to 5 years progressive experience, with usage of a broad range of business requirement techniques in a variety of project contextsAdequate Level knowledge of analysis theory, practice, and use of techniques. Able to support the IT team throughout the system delivery life cycle based on professional experienceAbility to deliver all requirement artifacts through all Phases of requirements delivery on all project sizes and complexity, and ability to lead requirements delivery on large program/enterprise scale initiativesGeneral ERP KnowledgeFluent in MS OFFICE 2016/365Must think outside the boxAttention to detailsExperience with Intune and O365 platformsExperience with Windows 11, Apple, and AndroidFamiliarity with Service Now and BeyondTrustFamiliarity with common application software (Microsoft Office, Adobe products)Familiarity with computer networking fundamentalsKnowledge of current hardware and new computing technologies

Additional Information

This is a full-time position and requires US citizenship. 

Typical office hours: Monday to Friday - 8:30 am to 5:00 pm, sometimes requiring overtime hours. Moderate physical effort. Requires a moderate amount of sitting for prolonged periods of time while using the computer.

Great environment to work in. We offer competitive remuneration and benefits.

Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you. Please note that this position is on site at our CMI Management facility. While we ensure that we make the best matches between talent and opportunities, please note that only candidates selected for interviews will be contacted.

CMI Management is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the application process are available upon request

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.