Job Requirements

Job Description: As a Level 2 Support Analyst, you will be responsible for maintaining and supporting IT infrastructure including servers and software installations, resolving end-user requests and issues. Your role will involve ensuring system security, compliance and optimal performance.

Perform & manage Server maintenance activities including Configure, maintain and optimize Windows and Linux Servers, both physical and virtual, to support various applications and servicesPerform monthly WSUS Server patching, software updates and fix, remediate vulnerabilities, assist on server upgrades and refresh/replacement.Support planned weekend server-related activities (Facility Outage, Software upgrades and End-user requirements) with appropriate co-ordinationTroubleshoot and support Microsoft Azure virtual desktop configurationsProvide end-user support on technical assistance on project/support requirements Proactively monitor server performance (Nagios) to ensure optimal system health and availability.Provide 24/7 On-call support as required

Work Experience

Basic Qualifications:Bachelor's degree with 6 to 7 years of experience in the Server infrastructure field.

VM Ware or Azure Cloud Certifications preferred

 

Critical Technical Skills:

Hands-on experience in Windows (Virtual & Physical) Server - Build, Configure, Deploy & Troubleshoot; Strong understanding on VMWare ESXI, Hyper-V and vSphereStrong knowledge in managing IP addresses, DNS, DHCP and network protocolsHands-on experience in Azure Virtual desktops and application management - Build, Configure, Deploy & PublishKnowledge in Active Directory and Group Policy (understanding of OU structures and creating policies), PowerShell scripting

 

Top Candidates Will Also Have:

Effective problem-solving skills and the ability to work independently.Strong background in systems troubleshooting and diagnostics.Work with global teams across different time zones.Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting guidesPrepare and submit status reports weekly and monthly, and complete other reporting requirements as needed.

 

Additional skills:

Familiarity with ServiceNow ticketing (Incident management, Service tasks); Perform Testing and plan the change according to ITSM change management practicesExcellent communication skills and a strong team playerWillingness to work in rotational shifts (preferably 2nd 1pm – 10pm IST and 3rd shift 3pm – 12am IST as required)