Tired of the old-fashioned IT treadmill? Join GoodData and revolutionize your tech routine!

We are looking for an IT administrator to join our Internal IT team. In this position, you will be supporting your colleagues with IT equipment and participate in providing all internal IT services. That includes taking care of user identities, access management, maintaining IT infrastructure in our offices, and managing our portfolio of SaaS tools used internally.

We are a small, closely cooperating team supporting all colleagues globally, from our offices in San Francisco, Prague, or Brno to fully remote ones. The Prague office is the biggest one and we are searching for a new team member to help us expand our capacity there.

Our mission is to provide a high-quality IT environment with a security-first approach that is still flexible and easy to use by our end users. We adhere to industry-leading best practices from SOC2, ISO27k, and similar IT standards. The core of our IT is centred around Okta, Google Workspace, Slack, Zoom, Jira, etc. We use primarily Mac laptops and some hard-core engineers are on Linux machines. We still keep Windows out of our doors to keep us safer just by default. You will not find any on-prem servers in our offices as we prefer to use cloud-based solutions and keep our infrastructure as simple as possible.

Join us if you want to get rid of legacy solutions and do IT differently!

Your job will be to

Provide white-glove HW/SW support to end-users (laptops, mobile phones).

Manage our fleet of MacBooks (via Kandji MDM & Apple Business Manager) and Lenovo laptops.

Administer Google Workspace (formerly G Suite).

Manage user identities and access in Okta.

Manage our portfolio of SaaS systems (cloud-based) - Slack, Zoom, Jira, Confluence, Miro, Office 365, Workfront, Figma, and many more. It includes configurations, integrations, license management, and renewals.

Maintain our office network (Internet access, firewall, switches, Wi-Fi access points, Ethernet cabling, NAS).

Maintain our office IT equipment (video conferencing devices, printers, surveillance cameras, accessories).

Manage the lifecycle of IT assets (HW/SW) including inventory.

Contribute to our IT documentation.

Communicate with external service providers and vendors.

Participate in internal and external IT audits.

Cooperate within our Internal IT team and with other teams (mostly Security Operations Center, Compliance, HR, and Engineering).

About you

Experience working in a similar role

General IT background - hardware, software, operating systems, networking (IP addressing, DNS, DHCP, ethernet, VLAN, Wi-Fi, etc.), security, etc.

Capable of providing friendly end-user support.

Experience with  HW maintenance and troubleshooting - laptops, mobile phones, office equipment, and video conferencing.

Experience with the administration of the company (enterprise) IT environment. 

A responsible person able to work independently.

Willing to learn new technologies and skills.

Good level of English - both written and verbal (used daily).

It is nice if you have

Experience with administration of Google Workspace.

Experience with administration of Okta.

Experience with the Apple ecosystem

Ability to work in command line

Any scripting/programming experience

Want to know more? Apply today and let’s start doing IT differently together!

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