The Role:

Providing first line support by administering our ticketing system, providing
feedback and resolution of issues; Installing, configuring and maintaining computer hardware, operating systems
and applications, mainly on Windows 11 and Mac OS. Escalating unresolved queries to the next level of support (internal and external
interaction); Documenting policies, procedures and technical guides on our online knowledge
management portal; Basic troubleshooting of network connectivity; Managing a variety of company applications, mainly Microsoft products, Azure Entra ID, G-Suite etc. Providing remote assistance and support, over the phone or by using remote
tools Maintaining an updated inventory for IT Assets; Ability to work on-call for critical issues as required; Ability to work with remote teams

 

Requirements:

2-4 years of experience as Help Desk specialist- Must Proven experience working with Microsoft Operating systems, Azure Entra ID
and MacOS -Must Good understanding of Microsoft Active Directory services (Users and Groups,
Domain Controllers) - Must High attention to detail, accuracy, and efficiency, with the ability to prioritize
workload – Must Fluent English speaker - Must Experience with scripting languages like Powershell will be regarded as an
advantage. Strong communication skills, ability to work under pressure, service oriented is
highly desirable; Be self-motivated with excellent problem-solving skills. A positive, high energy team player