About us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

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We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

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At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

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Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

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DHL Supply Chain is Great Place To Work® certified.

Responsibilities

Strategy

\n\nResponsible for ensuring that account and service management tools, methodologies, governance\n\n

Business Partner

\n\nDevelop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors\nBuild strong working relationships with Product Managers (Regional and Global)\nBuild strong working relationships with outsourced vendor for support to ensure E2E account serviceability\nAct as SL IT service liaison point for APAC IT and Global service management communities.\nAct as IT service liaison point with regional SL IT & business leads plus members of the Global SL team.\nTake responsibility for all communication in relation to SL IT account and service management.\n\n

Business Development

\n\nOverseeing customer account management, including negotiating IT contracts and agreements to protect DHL’s interest\nContribution to improving the business unit P&L through cost effective usage of IT services and solutions.\n\n

Regional / Global IT Team

\n\nWork collaboratively with Regional/Global IT peers in particular regional IT leads, IT solutions and IT product roles.\nCreate strong relationships with the regional / global community to ensure maximum leverage of resources / solutions to support local requirements.\n\n

Service Management

\n\nIn collaboration with Product Managers, define and measure service performance via KPIs and service reviews.\nBe the escalation point on APAC SL IT account and service management issues.\nMaintain and report on service demand pipeline.\nTake responsibility for setting and managing the APAC SL service management budgets.\nManage all IT audit activities (internal and external) for APAC SL IT\n\n

 

Requirements\nExcellent account and service management skills & experience\nProject management skills\nStrategic thinker\nStrong analytical skills\nCommercial awareness\nEffective communication skills / interpersonal understanding\nAbility to influence and negotiate \nCustomer orientated\nAble to take the initiative.\nStrong business / commercial acumen.\nBusiness and market know-how.\nProduct and process know-how.\nBudgeting and cost controlling skills\nMinimum 5-7 years experience within IT.\nMinimum 5 years’ experience in Account/Service management including ITIL or equivalent qualification.\nMinimum 3 years project delivery experience.\nUniversity bachelor degree in a business discipline or relevant education and work experience preferably in Forwarding /Logistic sector\nFluent in English (verbal and written)\nJob application will close by 29 August 2025\n