**Work Location:** Mount Laurel, New Jersey, United States of America **Hours:** 40 **Pay Details:** $86,840 - $139,360 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Line of Business:** Financial Crimes & Fraud Mgmt **Job Description:** The Issue Remediation Infrastructure & Governance team was established to design, develop and maintain the foundational structure, tools, and routines that support consistent, effective, and policy-aligned issue management across the Financial Crimes Management. The team ensures that all stages of the issue lifecycle, from identification and intake through remediation and closure are governed by clear expectations, transparent reporting, and drives accountability. This role will have the following responsibilities: + Develop, maintain, and enhance infrastructure tools for managing issue intake, tracking, and lifecycle workflows. + Build and optimize SharePoint lists, Power Automate, and PowerApps forms to support standardized data entry and intake governance, as well as tools to manage issue governance through the issue lifecycle. + Develop, and maintain Power BI dashboards to monitor issue metrics, overdue items, remediation status, extension trends, and timeliness. + Collaborate across business, control, and risk partners to define and maintain governance routines, including pipeline management, monitoring, escalation, and closure forums. + Support documentation of procedures, SLAs, process flows, and accountability structures aligned to the Issue Management Policy and enterprise expectations. + Contribute to the issue pre-vetting, tracking, and reporting routines, ensuring accurate and timely data for regulatory and leadership reporting. _Monday - Friday, Standard Business Hours_ **Depth & Scope:** + Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required + Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity + Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning + Requires expert process management knowledge and the risk profile for team processes supported + Leads teams with multiple points of internal and external contact (may include direct contact with Customers) + May manage over a diverse geographic jurisdiction + Oversees management of team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area + Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate + Involves regular contact with cross-functional teams across TD or external contacts and/or customers **Education & Experience:** + Undergraduate degree required + 7+ years relevant experience + Advanced knowledge of the business goals/objectives being supported and the full suite of policies, programs, processes and systems + Knowledge of current and emerging competitor and market trends + Ability to contribute to strategic direction of the function and provide advice to senior leadership + Skilled in preparing and managing budgets and resource allocation + Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives + Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills + Knowledge of risk management environment, standards and regulations + Skilled in mentoring, coaching and performance management + Ability to exercise sound judgement in making decisions + Ability to communicate effectively in both oral and written form + Ability to work collaboratively and build relationships across teams and functions + Skilled in using software tools, methods and techniques + Skilled in using computer applications including MS Office + Ability to analyze, organize and prioritize work while meeting multiple deadlines + Ability to work successfully as a member of a team and independently + Ability to handle confidential information with discretion **Preferred Qualifications:** + Proficiency with Power Platform tools: PowerApps, Power Automate, and Power BI + Proficiency in SharePoint list architecture and design for data collection and process support + Strong experience building dashboards and reports that support operations, risk, or issue management + Ability to translate process and policy requirements into structured infrastructure and tooling + Experience documenting workflows and routines + Experience supporting or building tools (MS Office, Power BI, Power Apps) or the Issue Management Lifecycle (e.g., intake, root cause analysis, remediation, and closure) + Familiarity with governance routines, oversight reporting, or policy-based process design + Experience with issue management tracking, reporting, or dashboards + Working knowledge of ARCHER, ServiceNow, or issue tracking systems + Strong time management skills + Comfortable working autonomously in a fast-paced environment + Highly organized, structured, and detail-focused + Enjoys solving ambiguous or complex process problems with scalable, user-friendly solutions + Effective communicator and collaborator across business and control partners + Proactive, process-minded, and accountable + Ability to pivot and shift priorities as needed + Ability to think strategically **Physical Requirements:** Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% + Domestic Travel – Occasional + International Travel – Never + Performing sedentary work – Continuous + Performing multiple tasks – Continuous + Operating standard office equipment - Continuous + Responding quickly to sounds – Occasional + Sitting – Continuous + Standing – Occasional + Walking – Occasional + Moving safely in confined spaces – Occasional + Lifting/Carrying (under 25 lbs.) – Occasional + Lifting/Carrying (over 25 lbs.) – Never + Squatting – Occasional + Bending – Occasional + Kneeling – Never + Crawling – Never + Climbing – Never + Reaching overhead – Never + Reaching forward – Occasional + Pushing – Never + Pulling – Never + Twisting – Never + Concentrating for long periods of time – Continuous + Applying common sense to deal with problems involving standardized situations – Continuous + Reading, writing and comprehending instructions – Continuous + Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more (http://hrportal.ehr.com/tdtotalrewards) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process. Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.