Summary:

Reporting to the Group Sales Manager – Front End-Receiving, the In-Store Pick-Up Outfitter will greet and assist customers in placing orders, check item availability, answer questions about new and previous orders, and solve any minor issues. During the order and pick-up process, process customer funds accurately and appropriately, while explaining additional company services and processes.

Responsibilities:

Provide legendary customer experience for every customer and promote company programsPlace orders on behalf of the customer in store, to get an item that may not be available in the store at the timeReceive In-Store Pick-Up orders that arrive in store from the Distribution CentreCall customers to inform them that their orders have arrivedHandle questions about how the In-Store Pick-Up process works to ensure the customer is well informedProcess gift card sales through the point-of-sale system to create In-Store Pick-Up ordersUse current Point-of-Sale and Inventory (SAP) systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etcRespond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scopeAssist in other areas of the store when business needs dictate

Qualifications:

One or more years’ experience in a sales or service environment is preferredHigh school diploma or equivalent is preferredAbility to provide superior customer service and exceed customer’s expectationsAbility to use good judgment and logicA Restricted and Non-Restricted Possession and Acquisition License is required; training will be provided if necessaryExperience in a related field or outdoor lifestyleKnowledge of Bass Pro Shops & Cabela’s specific products is an asset

 

Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. 

Accommodations are available upon request during the assessment and selection process. 

BenefitsEnjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions! Fun work environment Competitive wages Excellent benefits Unlimited career advancement opportunities Bass Pro Cares Fund 

 

Cabela's