ISO NA Customer Journey & Engagement Specialistc **General Information** Req # WD00082460 Career area: Marketing Country/Region: Mexico State: Nuevo León City: Monterrey Date: Friday, June 13, 2025 Working time: Full-time **Additional Locations** : * Mexico - Nuevo León - Monterrey * Mexico - Nuevo León - Monterrey **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Responsibilities:** + Identify, engage, and nurture marketing-qualified leads generated through demand generation activities, converting them into viable sales opportunities. + Execute high-volume outbound calls and outreach, with a focus on lead qualification and uncovering customer needs. + Collaborate with sales, marketing, channel, and alliance teams to build, prioritize, and manage prospecting lists and outreach for target accounts. + Maintain accurate and up-to-date records of contact and company information within our CRM system (Microsoft Dynamics). + Partner with the Marketing team to identify trending industries and deliver targeted, data-driven communications to prospective customers. + Provide regular reporting on lead status, pipeline development, and prospecting activities to key stakeholders. **Requirements:** + Ability to work effectively as part of a team and independently + Ability to handle multiple tasks and projects effectively under deadline pressure; adapt quickly to change + Ability to effectively follow standard operating procedures and processes **Qualifications & Experience** We are seeking a **dynamic thinker** , **creative problem solver** , and **self-starter** who can thrive in a high-volume, customer-focused environment. The ideal candidate will possess: + Bachelor’s degree (preferred). + 1–2 years of experience in a sales, lead development, or business development role with a strong track record of success. + Demonstrated experience with cold calling and managing high-volume prospect engagement across multiple channels. + Working knowledge of end-user device technologies — including PCs, smartphones, smart collaboration tools, and AR/VR solutions — and a foundational understanding of data center and infrastructure technologies (preferred). + Proficiency using CRM systems, preferably Microsoft Dynamics. + Strong written and verbal communication skills, paired with excellent organizational and time management abilities. + A positive, resilient attitude, paired with creative thinking and a strong drive to deliver exceptional customer experiences. + Commitment to achieving individual and team goals in a performance-driven environment. + Professional phone presence and comfort making outbound calls in an open office or collaborative setting. **Additional Locations** : * Mexico - Nuevo León - Monterrey * Mexico - Nuevo León - Monterrey * Mexico * Mexico - Nuevo León * Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey