ISG Premier Advanced Technical Support Engineer **General Information** Req # WD00084287 Career area: Services Country/Region: Bulgaria City: Sofia Date: Wednesday, June 18, 2025 Working time: Full-time **Additional Locations** : * Bulgaria - Sofia-Grad - Sofia * Slovenia - Ljubljana - Ljubljana * United Kingdom - Glasgow City - Glasgow * Slovakia - Bratislavský kraj - Bratislava **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** Join Lenovo as an EMEA ISG Advanced Technical Support (ATS) Server Sr Engineer. Championing smarter support through inclusive innovation and flexible working. At Lenovo, we believe that diverse perspectives and inclusive environments lead to better outcomes—for our customers, our teams, and the future of technology. We’re looking for a Senior Server Engineer to join our Infrastructure Solutions Group (ISG) within the Advanced Technical Support (ATS) team. This role reports to the EMEA ISG ATS Server Manager and can be based in Glasgow (UK), Ljubljana (Slovenia), Bratislava (Slovakia), or Sofia (Bulgaria). We welcome candidates from all backgrounds and career paths—whether you’ve developed your expertise through formal education, hands-on experience, or a combination of both. --- 🌍 About the Team ATS Server is a dedicated post-sales support and escalation organisation for EMEA ISG Premier and EMEA IBM Base customers. We specialise in advanced diagnostics, problem determination, and the creation of actionable solutions. As the primary escalation route to Product Engineering (PE) and Quality Assurance (QA), we work closely with global engineering teams to resolve complex issues and enhance product quality. Our team draws on a combination of knowledge base articles, best practice documentation, and practical experience. We recreate customer issues in our Enterprise lab, and in exceptional cases, conduct on-site visits to resolve highly critical problems. Our core activities include: Identifying product defects and qualifying hardware faults Performing advanced diagnostics and root cause analysis Clarifying documentation and raising concerns with PE and Development Developing and delivering action plans in collaboration with global teams Providing support both during standard hours and through out-of-hours (OOH) coverage --- 🔧 What You’ll Do + Act as a trusted technical expert for complex server issues across hardware, firmware, and system layers + Conduct structured diagnostics and root cause analysis using logs, traces, and system-level insights + Collaborate with global PE and development teams to escalate and resolve critical issues + Reproduce customer issues in lab environments and contribute to solution development + Communicate clearly and empathetically with customers as part of customer complaints and critical situations, translating technical findings into actionable steps --- 💡 Key Skills for Success + Strong analytical thinking and a methodical approach to problem-solving + Ability to interpret system logs, trace data flows, and isolate faults across hardware and software + Clear, empathetic communication—especially when guiding customers through complex issues in remote session scenarios + Collaborative mindset and comfort working across time zones and cultures + Curiosity and adaptability—willingness to learn new technologies and tools as they evolve --- 🌱 Desirable (but not essential) Skills + Familiarity with server operating systems and virtualisation platforms (e.g. VMware, Microsoft, Linux OS) + Exposure to hyperconverged infrastructure (e.g. Nutanix, VSAN) --- 💖 Why You’ll Love Working Here + Flexible Working: Hybrid and remote work options that support your lifestyle and family needs + Inclusive Culture: We celebrate diverse perspectives and value emotional intelligence, collaboration, and empathy + Work-Life Balance: We respect your time and support your well-being with flexible scheduling and team-based coverage + Growth & Learning: Access to continuous learning, mentorship, and career development tailored to your goals + Global Impact: Work with international teams and contribute to solutions that power businesses around the world + Competitive Compensation: Including bonuses, benefits, and recognition for your contributions _Applicable for Slovak candidates only:_ Base gross monthly salary starts from 2500 EUR. Final offer may be higher depending on experience. A variable bonus of 12% of annual earnings is also included. --- We’re excited to meet candidates who are curious, collaborative, and ready to grow - whether you’ve followed a traditional tech path or bring a unique perspective to the table. Apply today and help us build a smarter, more inclusive future! _We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class._ **Additional Locations** : * Bulgaria - Sofia-Grad - Sofia * Slovenia - Ljubljana - Ljubljana * United Kingdom - Glasgow City - Glasgow * Slovakia - Bratislavský kraj - Bratislava * Bulgaria, * Slovakia, * Slovenia, * United Kingdom * Bulgaria - Sofia , * Bulgaria - Sofia-Grad , * Slovakia - Bratislavský kraj , * Slovenia - Ljubljana , * Slovenia - Ljubno , * United Kingdom - Glasgow City * Bulgaria - Sofia-Grad - Sofia , * Slovenia - Ljubljana - Ljubljana , * United Kingdom - Glasgow City - Glasgow , * Slovakia - Bratislavský kraj - Bratislava **AI PROCESSING NOTICE** We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.