At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

CX Print Service Owner
 

You will be mainly accountable for:

Print Management/Operation: Expertise in managing and optimizing Managed Print Services solutions, such as LRS VPSX Enterprise, for streamlined printer management, document workflows, and scanning processes.Customer Engagement: Engages customers with strong communication skills to customize Managed Print Service offerings to their needs.Stakeholder Communication: Crafts and disseminates clear and compelling messages through various channels, to keep stakeholders informed about service updates and enhancementsTechnology and Innovation: Drives service improvements with new technologies like cloud printing, and Managed Print Services for managed print services growth and adaptability.Sustainability: Monitors and reports on sustainability metrics, showcasing the Managed Print Service’s alignment with organizational environmental goals. Engages in sustainability projects, to promote eco-friendly printing practicesPromotion: Develops and executes communication campaigns using platforms like MS Viva to promote Managed

Print Services, highlighting benefits and features to customers and consumers

Market Awareness: Stays abreast of market trends and technological advancements in print management solutions to ensure the service remains competitive and meets customer expectationsQualifications for the roleMinimum of 3 years' prior experience of relevant experience in business analysis or in managing operations in a challenging multinational managed print services environment.Bachelor or Master’s Degree in Information Systems, Business Administration, Computer ScienceProficiency in Print Management solutions, particularly LRS VPSX.Experience with Project Management and Business Analysis.Knowledge of Service and Operation Management.

1 | IS Technical Print Specialist

Proficient experience in utilizing Managed Print Service tools such as LRS-VPSX Enterprise, fleet management, volume reporting, ITSM tools (e.g., ServiceNow), and reporting platforms (Excel, Power-BI, etc.).ITIL 4 FoundationMore about us

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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